Madison Small
Browns Plains,QLD
Summary
Dynamic and reliable fast food worker with a proven track record at Hungry Jack's, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through efficient service and upselling techniques. Committed to maintaining cleanliness and adhering to health protocols, ensuring a safe dining experience for all patrons.
Developed excellent communication and multitasking skills in fast-paced, customer-focused environment. Demonstrated ability to handle high-pressure situations with poise and efficiency. Looking to transition into new field, bringing passion for providing outstanding service and talent for problem-solving.
Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fast Food Worker
Hungry Jack's
11.2022 - 02.2025
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
Wait Staff Member
Logan Diggers Rsl
03.2022 - 10.2022
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Inala Flexi School
Inala QLD12-2022
Skills
- Customer service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- barista
- Skilled upseller
- Reliable team worker
- Cash handling
- Critical thinking
- Cash register operations
- Drive-thru operations
Certification
- cert 3 hospitality
- cleaning chemicals
- barista
- cert 2 carpentdry
Timeline
Fast Food Worker
Hungry Jack's
11.2022 - 02.2025
Wait Staff Member
Logan Diggers Rsl
03.2022 - 10.2022
High School Diploma -
Inala Flexi School
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