Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Smith

Currie,Tasmania

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Experienced in training and leading new staff members, and managing front of house operations.


Reliable and honest cleaner skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

5
5
years of professional experience

Work History

Front of House Waitress

King Island Club Inc
Currie, TAS
04.2022 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Increased sales significantly by upselling higher-end products to customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.

Cleaner

King Island Property Management
Currie, TAS
04.2022 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Cleaner

King Island Hotel
Currie, TAS
11.2021 - 02.2022
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.

Front of House Staff Member

King Island Hotel
Currie, TAS
09.2018 - 02.2022
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Kept hostess station neat and clean with well-stocked supplies.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanour.
  • Observed diners to respond to additional requests and determine when meal completed.
  • Helped guests at tables when in need of assistance.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages and retrieving items for guests.
  • Stayed ready for quick turnovers by pre-bussing tables.

Education

Certificate 2 Hospitality

Hellyer College
Burnie, TAS
11.2022

High School Diploma -

King Island District High School
Currie, TAS
12.2021

Skills

  • Conflict and Complaint Resolution
  • Order Accuracy and Delivery
  • Customer Satisfaction
  • Food and Beverage Service
  • Menu Memorization and Presentation
  • Team Player
  • Cash Drawer Reconciliation
  • Food Handling Standards
  • Warm and Friendly
  • Billing and Payment Processing
  • Cool Under Pressure
  • Adaptable and Flexible

Timeline

Front of House Waitress

King Island Club Inc
04.2022 - Current

Cleaner

King Island Property Management
04.2022 - Current

Cleaner

King Island Hotel
11.2021 - 02.2022

Front of House Staff Member

King Island Hotel
09.2018 - 02.2022

Certificate 2 Hospitality

Hellyer College

High School Diploma -

King Island District High School

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