Madison Smith
Gold Coast,Australia
Summary
I have currently moved to Australia after travelling South East Asia. I have settled here in the Gold Coast and plan on staying here long term. I am a hard-working individual who enjoys working within a team environment and communicating with my colleagues and peers at all levels and I would love the opportunity to grow and learn more skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista
Woodbox Café
- Current
- Knowledge of coffee/tea
- Serving customers
- Preparing/heating up food
- Preparing drinks sufficiently
- Working within a team.
Bar Staff
The Coach & Horses
03.2023 - 12.2023
- General bar duties
- Making and serving drinks in high pressure environments
- Taking food orders
- Making coffee's and tea's
- Running food
- Cleaning the bar area and tables consistently
- Restocking during and after hours
- Handling payments during general days and for events
- Closing down the bar and whole pub at the end of an evening.
Customer Services Manager - Full time
Fujitsu General Air Conditioning
04.2022 - 01.2024
- Processing orders, returns, and refunds from direct customers and distributors as efficiently and effectively as possible
- Assisting customers with product selection and providing technical knowledgeable advice
- Maintaining a customer database of contact information, preferences, and purchase history
- Answering & resolving customer inquiries via phone and email
- Managing and being responsible for multiple customer orders
- Providing timely responses to customer inquiries & queries
- Resolve customer complaints and troubleshoot issues
- Being responsible & Managing client data in spreadsheets
- Liaising with logistics teams outside of the office
- Maintaining an organised schedule to the highest standard
- Taking on more roles & responsibilities as my skills progressed
- Developed effective relationships with team members to ensure customer excellence service was always maintained
- Provided feedback and suggestions to management to improve our customer service procedures.
Physio-Therapy Assistant - Full time
Forest Care Village, Elstree
07.2019 - 04.2022
- I am the main point of contact for the Physiotherapy Team, receiving information from the night staff for the morning Hand-over and forwarding the relative information relating to the individual patients well-being from the previous night experience
- Continually transferring and updating information to my Team - Physiotherapy Team
- Control the Funding of individual Residents for The Care Home to recoup outstanding monies owed due to the treatment received
- Writing reports and updating Patients records accordingly
- Trained in Dementia Awareness, Stroke Awareness, Mental Capacity, Infection Control & Dignity Awareness
- Working with all Patients with varying degrees of conditions
- Listening and discussing Patients conditions with the Patients, relative to their physical and mental stresses, assisting with day-to-day problem solving
- Conduct monthly audits relative to my department
- Initiate documentation for new Patients via inter-departmental communication
- Working with calmness and authority relating to urgent situations arising with Patients
- Daily reporting to my Manager, both verbal and written
- Communicating with external bodies relating to the Patients well-being
- Numerous training objectives achieved including First Aid, Manual Handling, Fire Risk & Safety, Health & Safety Training and Covid-19 training.
Club room assistant
David Lloyd Club
01.2018 - 01.2019
- Health & Safety training, Allergy Training
- Organising events
- Taking orders
- Serving food and drink
- Taking deliveries
- Making Coffee's, Tea's and smoothies
- Liaising with kitchen staff
- Keeping the work area and dining area tidy.
Waitress
West Herts Golf Club & Cedars Home
10.2015 - 01.2018
- Preparing and clearing tables
- Taking orders, serving food and drink
- Taking deliveries
- Liaising with kitchen staff
- Keeping the work area, and dining area tidy.
Education
NVQ Level 2/3 Health & Social Care -
West Herts College, Watford
01.2019
St Clement Danes School
01.2017
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Order Taking
- Cash Register Operation
- Espresso machine operation
- Beverage Preparation
- Safe Food Handling
Certification
RSA license
Working Holiday Visa subclass (417)
Timeline
Bar Staff
The Coach & Horses
03.2023 - 12.2023
Customer Services Manager - Full time
Fujitsu General Air Conditioning
04.2022 - 01.2024
Physio-Therapy Assistant - Full time
Forest Care Village, Elstree
07.2019 - 04.2022
Club room assistant
David Lloyd Club
01.2018 - 01.2019
Waitress
West Herts Golf Club & Cedars Home
10.2015 - 01.2018
Barista
Woodbox Café
- Current
NVQ Level 2/3 Health & Social Care -
West Herts College, Watford
St Clement Danes School
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