Madison Swain
Coomera
Summary
Adaptable and detail-oriented professional with experience in customer service and team collaboration. Strong problem-solving skills contributed to improving service delivery and operational processes.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Food/Drink Runner
Hope Island Tavern
Hope Island
03.2025 - Current
- Delivered beverages promptly to tables and bar areas.
- Maintained cleanliness of service areas and equipment.
- Assisted bartenders with drink preparation during peak hours.
- Communicated effectively with team members for smooth operations.
- Engaged with customers to ensure satisfaction with service.
- Followed safety protocols for handling glassware and drink orders.
Crew Coach
McDonalds
Coomera
06.2021 - 03.2025
- Trained new crew members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization in the dining area and kitchen.
- Monitored food preparation processes to ensure compliance with safety standards.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Led team meetings to reinforce operational goals and service expectations.
Griffith Engineering Grade 11
Griffith University
Southport
10.2023 - 10.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with team members to improve problem-solving strategies.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Assisted in designing engineering projects using CAD software.
- Participated in lab experiments to test engineering theories and concepts.
- Conducted research to support project development and innovation.
Work experience Architecture
Open Architecture studio
Brisbane
01.2023 - 01.2023
- Assisted in creating architectural drawings and design presentations.
- Supported team members with project research and material sourcing.
- Collaborated on model building using various design tools and software.
- Attended workshops to learn about sustainable architecture practices.
- Contributed to brainstorming sessions for innovative design solutions.
Lab Work Experience
QMIR Berghofer medical research institute
Brisbane
12.2022 - 12.2022
- Monitored environmental conditions in the laboratory to maintain a safe working environment for personnel.
- Coordinated with team members involved in both fieldwork and laboratory analysis tasks.
- Collected DNA samples following strict protocols and guidelines.
- Ensured proper labeling and documentation of all specimens.
Online IT Work Experience
goIT girls
Gold Coast
11.2022 - 12.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Participated in outreach activities to promote STEM opportunities for young women.
- Conducted research on best practices in STEM education and mentorship.
Education
Bachelor of Advanced Engineering -
Griffith University
QLD11-2028
High School Diploma -
Coomera Anglican College
Upper Coomera, QLD11-2024
Diploma of Business -
Aurora
Robina, QLD07-2023
Skills
- Project management
- Customer service
- Effective communication
- Team collaboration
- CAD software
- Problem solving
Certification
First Aid Certified
Accomplishments
Achieved a 75 ATAR (scale 1-100, with 100 being the best).
References
References available upon request.
Timeline
Food/Drink Runner
Hope Island Tavern
03.2025 - Current
Griffith Engineering Grade 11
Griffith University
10.2023 - 10.2023
Work experience Architecture
Open Architecture studio
01.2023 - 01.2023
Lab Work Experience
QMIR Berghofer medical research institute
12.2022 - 12.2022
Online IT Work Experience
goIT girls
11.2022 - 12.2022
Crew Coach
McDonalds
06.2021 - 03.2025
Bachelor of Advanced Engineering -
Griffith University
High School Diploma -
Coomera Anglican College
Diploma of Business -
Aurora