Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madison Voros-B

Woodville,Australia

Summary

Knowledgeable and dedicated customer service, professional with experience in the Retail/Sales/Hospitality industry/ rostering and disability support coordination. Solid team player with outgoing personality and positive outlook. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, energetic and with exemplary passion for developing relationships and always going above and beyond. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Rostering officer

HICSS
01.2023 - Current
  • Complete rostering tasks within designated timeframes
  • Undertaking complex staffing and client scheduling across multiple platforms - inclusive of data entry (time and attendance/timesheets), unplanned leave and shift swaps
  • Review of rostered shifts and contract hours to ensure accurate and appropriate compliance with award/s, legislative requirements, rostering principles, and organisational requirements
  • Provide services that supports compliance within all areas of the business
  • Undertaking to problem solve client issues
  • Capacity to prioritise daily work flow and complete set tasks in a timely manner
  • Experience in developing new client management system
  • Training staff to use new client management system.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Responded to emergency calls or supervisors and communicated situation details to relevant parties..

Support Coordinator

HICSS
01.2022 - Current
  • Supporting participants’ engagement with the NDIS
  • Coordination of formal and informal supports
  • Understanding of mental health and service navigation within the mental health system
  • Crisis management and coordination of service providers
  • Assistance with government agencies, medical appointments and disability related appointments
  • Support Participants with NDIS Implementation, Progress and Plan Reviews
  • Also Conducting intake assessments with new participants to identify their needs and requirements
  • Record case notes against participants files and provide regular reports and updates to management on participant issues
  • Liaise with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders as required
  • Ongoing review and monitoring of changing NDIS legislation
  • Ensure compliance with organisational policy and procedures and that all mandatory reporting is undertaken and required assessments completed within timelines and of a high quality
  • Assist with other business functions as requested by the Owner / Business Manager.
  • Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
  • Coordinated meetings and events for internal and external groups.
  • Improved client satisfaction by efficiently addressing and resolving support issues.

Support Worker

HICSS
06.2020 - Current
  • Working in a team
  • Working independently
  • Providing emotional support by talking to participants and listening to their problems and concerns
  • Assisting with domestic tasks such as; Cooking, Cleaning, Washing and shopping
  • Helping participants to budget and handle money
  • Supporting and monitoring participants health needs including; administering medication and temperature checks
  • Supporting participants to pursue hobbies and interests
  • Worked with health care providers, therapists and social workers to ensure all necessary clients needs were met
  • Ensured a positive routine was established and maintained toward mental and physical wellness.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.

Barista/ Shop Assistant

New Lambton Tea Rooms
09.2019 - 06.2020
  • Operation of cash register and eftpos
  • Food Preparation
  • Telephone enquiries
  • Working in a team
  • Waitering tables
  • Using strong verbal and non-verbal abilities to resolve customer problems
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Maintained regular and consistent attendance and punctuality
  • Controlled line and crowd with quick, efficient service
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Retail Store Manager in Training / Retail Sales Assistant

Kiki Fashion Co. / JP & KF Group Pty Ltd
02.2019 - 03.2020
  • Work in and manage a team
  • Creating training programs for new and existing staff
  • Processing invoices/Receipts
  • Monitored social media and online sources for industry trends
  • Developed team communications
  • Increased customer satisfaction and repeat business through protecting company reputation and loyal client base
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Approached browsing customers to initiate conversations to determine buying preferences
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Used POS system to process sales, returns, online orders and gift card
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Kept all areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.

Contractor/ Sales Representative

Troop Group
08.2018 - 12.2018
  • Meeting and exceeding sales goals
  • Training new staff
  • Face to Face Sales
  • Working in a team
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics
  • Upsold and closed customer sales by driving product benefits around client needs
  • Utilized various sales techniques to develop relationships with customers and drive sales
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs
  • Developed strong rapport with customers and created positive impression of business.

Bakery Shop Assistant

Kingsway Bakery
07.2017 - 08.2018
  • Telephone enquiries
  • Barista work
  • Early morning opening
  • Endorsed products by making recommendations and promoting specials, increasing daily sales
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette
  • Filled out daily shift log to record amount of food prepared, used and leftover
  • Communicated menu item information and offered suggestions to promote featured products
  • Assisted guests, including offering personable greetings and taking orders
  • Executed sandwich artistry duties with very low occurrence of errors
  • Cleaned food preparation areas, tools and equipment
  • Reconciled all receipt totals, cash and credit payments to address any shortages
  • Accurately operated cash register to process all customer payments daily
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
  • Properly labelled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Year 11 Certificate -

All Saints College St Mary’s

Certificate 2 Salon Assistant

Skills

  • Strong verbal and written communication skills
  • Ability to work independently and in a team environment
  • Ability to manage a team
  • Proficient with Excel, Microsoft Word, One Note, Power Point and Internet Explorer
  • Problem-solving skills
  • Credit card processing
  • Quick learner
  • Key holder experience
  • POS systems expert
  • Good listening skills
  • Computer proficient
  • Money handling abilities
  • Customer service and engagement
  • Point of sale knowledge
  • Ordering procedures
  • Opening and closing duties
  • New hire training
  • Friendly and outgoing
  • Ability to organise large budget amounts
  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Report Preparation
  • Budgeting and finance
  • Improvement plan knowledge
  • Innovation and Creativity

Certification

  • RSA And RCG, 08/14/2024
  • White Card, 12/2019, Current
  • Working with Children Check, 05/04/2025
  • National Police Check, 04/30/2020, Current

Timeline

Rostering officer

HICSS
01.2023 - Current

Support Coordinator

HICSS
01.2022 - Current

Support Worker

HICSS
06.2020 - Current

Barista/ Shop Assistant

New Lambton Tea Rooms
09.2019 - 06.2020

Retail Store Manager in Training / Retail Sales Assistant

Kiki Fashion Co. / JP & KF Group Pty Ltd
02.2019 - 03.2020

Contractor/ Sales Representative

Troop Group
08.2018 - 12.2018

Bakery Shop Assistant

Kingsway Bakery
07.2017 - 08.2018

Year 11 Certificate -

All Saints College St Mary’s

Certificate 2 Salon Assistant

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Madison Voros-B