Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MADISON PENGILLY

Brisbane,Australia

Summary

A motivated and results-driven professional with extensive experience in sales, client relationship management, and operations within small business environments. Proven success in driving revenue growth, identifying business opportunities, and consistently exceeding targets. Skilled in managing front desk operations, coordinating team schedules, and multitasking in fast-paced settings, with a strong focus on customer satisfaction and operational efficiency. With hands-on experience in family-owned businesses and larger corporate settings, I’ve developed expertise in overseeing financial processes, handling administrative duties, and managing product offerings. Known for my adaptability, strong communication skills, and ability to foster positive relationships with clients, colleagues, and business owners. Adept at leading teams, achieving sales targets, and enhancing the customer experience. Proficient in Microsoft Office 365, I am eager to apply my organizational and problem-solving skills to drive success in a dynamic role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Sales Representative

Goodlife Health Clubs
12.2024 - Current
  • Designed and implemented performance structures to help the MSC team meet daily minimum activity and sales standards.
  • Delivered and supported ongoing sales training initiatives to improve MSC team effectiveness and conversion rates.
  • Played a key role in achieving and maintaining monthly member retention and growth budgets.
  • Ensured all membership enquiries (phone, email, in-person) were responded to within 24 hours, maintaining a high standard of customer service.
  • Supported the Club and Regional Managers with the development and execution of strategic initiatives to drive consistent membership growth.
  • Assisted the Club Manager in creating and maintaining the MSC fortnightly roster to ensure optimal coverage and productivity.
  • Successfully drove membership growth by engaging with potential members and actively promoting club services and offerings.
  • Consistently met and exceeded personal KPIs, including membership sales, lead conversion, and member satisfaction metrics.
  • Built and maintained strong member relationships, supporting high retention rates and positive member experiences.
  • Contributed to overall club success through collaboration, positive team engagement, and goal-driven performance.
  • Demonstrated a strong passion for fitness and well-being, aligning personal and professional goals with the club’s mission.
  • Contributed to the club consistently achieving budgeted targets of 140+ new members each month.

Receptionist

Everybodies Physio
03.2024 - 09.2024
  • Independently managed front desk operations during solo shifts, overseeing all scheduling, phone and email communication, and daily administrative tasks for a team of 6 Physiotherapists, 2 Podiatrists, 1 Massage Therapist, and 2 Psychologists.
  • Handled all patient interactions, including appointment bookings, inquiries, and follow-ups, ensuring a smooth and professional client experience.
  • Processed payments including private and Medicare billing, managed HICAPS transactions, and maintained accurate patient records.
  • Managed all incoming and outbound reports and correspondence on behalf of practitioners, ensuring timely delivery and compliance with clinic protocols.
  • Coordinated insurance claims and completed all necessary documentation and paperwork with efficiency and attention to detail.

Receptionist

City Cave
07.2023 - 12.2023
  • Educated clients on the benefits of their chosen services, managed bookings via the HELM system, and answered customer calls and emails.
  • Scanned and processed massage intake forms while handling accurate transaction processing.
  • Oversaw stock management and ensured merchandise was displayed according to company procedures.
  • Resolved customer concerns, fostering strong relationships to maintain high standards of satisfaction.
  • Created a welcoming and professional environment for clients and staff alike.

Events Coordinator/Café Supervisor

The Nurso
07.2022 - 08.2023
  • Supervised weekend shifts as the lead on duty, managing team performance, handling customer inquiries, and maintaining smooth operations during busy service periods.
  • Organized and managed all café events, including high teas, birthday functions, and private bookings, ensuring smooth execution and excellent customer experiences.
  • Managed opening/closing procedures, cash handling, and daily reconciliation of financial records with attention to accuracy and accountability.
  • Trained new and existing staff to maintain consistent service standards and improve team capability.
  • Contributed to the creation and development of hot and cold beverage offerings, including seasonal specials and signature drinks, enhancing the café’s product range and customer appeal.
  • Worked closely with Mocopan, the café’s coffee supplier

Personal Assistant

The Spectacle Store
02.2019 - 03.2022
  • Provided personalized customer service in an independently owned optical retail store, assisting clients with selecting frames tailored to their individual style, taste, and face shape, ensuring both aesthetic appeal and functionality.
  • Acted as a personal assistant to both business owners, supporting them with calendar management, supplier communications, stock ordering, and preparation of business correspondence.
  • Played a key role in visual merchandising, ensuring the professional presentation of optical frames and store displays to enhance customer engagement and support sales.
  • Utilized Microsoft 365 to manage appointment scheduling, document preparation, and internal communications, contributing to the smooth and organized running of the business.
  • Handled a range of administrative and financial duties, including reconciling daily banking summaries, processing supplier invoices, and maintaining accurate and up-to-date financial records.

Education

High School Diploma -

Sheldon College
Sheldon, Brisbane
11-2022

Skills

  • Team Leadership & Supervision – Proven experience leading and supervising teams across multiple industries, including fitness and hospitality, ensuring staff accountability, motivation, and high performance
  • Sales & Membership Growth – Consistently met and exceeded sales targets, contributed to clubs achieving 140 new members monthly, and delivered structured performance strategies for sales teams
  • Customer Service Excellence – Delivered outstanding customer experiences in retail, café, and healthcare settings; resolved complaints professionally and built strong client relationships
  • Event Coordination – Led the planning and execution of events (eg high teas, birthday functions, and club promotions), serving as the primary events contact
  • Roster & Schedule Management – Created and managed team rosters for café and club staff, ensuring effective shift coverage and workflow balance
  • Administrative Support – Provided comprehensive PA support to business owners, including diary management, email correspondence, and supplier liaison
  • Financial & POS Management – Handled cash reconciliation, EFTPOS/HICAPS processing, supplier invoicing, and daily financial reporting
  • Barista & Product Development – Trained staff on coffee machine use, worked closely with Mocopan, and developed seasonal beverage and meal offerings
  • Healthcare Reception & Coordination – Independently managed front desk operations for allied health practitioners, including appointment booking, patient records, insurance claims, and report management
  • Retail Sales & Styling – Assisted optical clients with frame selections tailored to style, taste, and face shape, contributing to strong sales and customer satisfaction
  • Visual Merchandising – Maintained professional presentation standards in both retail and hospitality environments
  • Microsoft 365 Proficiency – Used tools like Outlook, Excel, and Teams for scheduling, document preparation, and internal communication

Certification

  • CPR First Aid Certificate (2024-01-03)
  • QLD Volunteer WWC Check (QLD Government, 2025-09-12)
  • QLD Employee WWC Check (QLD Government, 2025-09-12)
  • Safeguarding Children Certificate (Australian Childhood Foundation, 2024-01-01)

Timeline

Senior Sales Representative

Goodlife Health Clubs
12.2024 - Current

Receptionist

Everybodies Physio
03.2024 - 09.2024

Receptionist

City Cave
07.2023 - 12.2023

Events Coordinator/Café Supervisor

The Nurso
07.2022 - 08.2023

Personal Assistant

The Spectacle Store
02.2019 - 03.2022

High School Diploma -

Sheldon College

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MADISON PENGILLY