Madoka Hisamatsu
Dee Why,NSW
Summary
Motivated, outgoing and friendly Barista with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues while meeting customer demands with diligent and well-organized mentality.
Overview
6
6
years of professional experience
Work History
Barista
The Executive Centre
05.2023 - Current
- Maintained a clean and organized kitchen and cafe for optimal productivity and safety.
- Took care of meeting rooms, set up daily, cleaned between meetings, delivered coffee and catering.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Catered for special events, including executive breakfasts and happy hours, including setting out the canapes, and nibbles in an attractive manner.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Took care of stock management, including sending the list of replenishments to maintain optimal stock levels.
Head Barista
The Bower Manly
05.2022 - 12.2022
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
Barista
The Manly Wine
11.2017 - 11.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Bachelor of Arts - English And English Literature
Tokyo Kasei University
Tokyo, Japan03.2009
Skills
- Espresso Machine Operation
- Latte Art
- Team Player
- Friendly and Outgoing
- Opening and Closing Duties
- Point of Sale Operation
- Table Bussing
- Cash Handling
- Fluent in Portuguese
Languages
Japanese
Native or Bilingual
Portuguese
Professional Working
English
Professional Working
Timeline
Barista
The Executive Centre
05.2023 - Current
Head Barista
The Bower Manly
05.2022 - 12.2022
Barista
The Manly Wine
11.2017 - 11.2021
Bachelor of Arts - English And English Literature
Tokyo Kasei University