Madoline Smithlee
South Golden Beach,NSW
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions and or higher positions. Ready to help teams achieve company goals.
I pride myself in being a results-driven venue supervisor and retail worker with experience in optimizing daily operations and enhancing guest experiences. Proven ability to resolve customer inquiries, manage inventory effectively, and train staff to achieve service excellence.
Overview
4
4
years of professional experience
Work History
Retail Worker
Smokey's Bottle Shop
Lennox Head, NSW
02.2026 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Venue Supervisor
You Beauty
Bangalow, NSW
05.2023 - 02.2026
- Supervised daily operations to ensure optimal venue performance and customer satisfaction.
- Monitored inventory levels, ensuring timely replenishment of supplies to meet demand.
- Resolved customer inquiries and complaints, fostering positive guest experiences and loyalty.
- Developed strong relationships with local suppliers, resulting in better pricing options for clients without compromising quality.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Bartender
Ciao Mate
Bangalow, NSW
05.2023 - 08.2024
- Crafted innovative cocktails based on seasonal ingredients, enhancing customer experience and satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering practices.
- Trained new bartenders in drink preparation techniques and customer service protocols, fostering a collaborative team environment.
- Developed and maintained relationships with regular customers, contributing to repeat business and loyalty programs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Retail Worker
Libertine
Bellingen, NSW
01.2022 - 01.2023
- Assisted in inventory management through accurate tracking and restocking of supplies.
- Stocked shelves efficiently, ensuring product availability and reducing restocking time.
- Implemented standardized opening and closing protocols to maintain workflow consistency.
- Assisted in conducting stock takes to maintain inventory accuracy. Inputted orders into the system to streamline procurement processes
Education
Byron Bay High School
12-2016
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store maintenance
- Relationship building
- Product knowledge expertise
- Inventory control
Timeline
Retail Worker
Smokey's Bottle Shop
02.2026 - Current
Venue Supervisor
You Beauty
05.2023 - 02.2026
Bartender
Ciao Mate
05.2023 - 08.2024
Retail Worker
Libertine
01.2022 - 01.2023
Byron Bay High School