Summary
Overview
Work History
Education
Skills
Timeline
Generic
Madonna Grimley

Madonna Grimley

Wishart

Summary

Skilled in event setup and guest services, showcasing exceptional organizational and interpersonal abilities.

Professional with experience in event coordination, prepared for role. Proven ability to manage logistics, vendor relations, and client communications effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, problem-solving, and customer service. Reliable and organized, known for maintaining high standards in every task.

Overview

25
25
years of professional experience

Work History

Event Management Assistant

VIPeople
03.2020 - Current
  • Delivering exceptional Customer service
  • Corporate and VIP Host
  • Ushering and Queue Management
  • Reception and Administration
  • Guest Data Registration
  • Box Office and Ticketing
  • Concierge for Corporate and Private Functions
  • Developing and setting up Events for clients and guests

Group Travel Consultant

Virgin Australia
06.2000 - 11.2017
  • Booking/coordinating flights and ground transport for large groups, liaising with airports for seamless travel of groups
  • Group Ambassador – meeting and greeting groups commercially important to Virgin
  • Consistently the highest sales consultant in Business, Events and Groups Australia for achieving a $5 million budget
  • Service Excellence Award for managing clients such as the AFL (Australian Football League)
  • Personally requested to manage the NBL portfolio by the Brisbane Bullets Team Manager to coordinate and manage the teams travel, lounge entry and seating requests
  • Implemented a communication system in which our Premium Guests could be identified in Group Bookings and in the Lounges at Airports

Education

Certificate in Public Relations - Public Relations And Communications

University of Southern Queensland
Toowoomba, QLD
07-2003

Skills

    1 Coordination and booking of travel and accommodation

    2 Managing VIPs including sporting and entertainment

    3 Airport guest services, the Lounge reception, check-in and service desk

    4 Flexible team player – experienced in working variable shifts throughout a 7 day roster

    5 Experience in dealing with clients from culturally diverse backgrounds and guests requiring special needs 6 Up selling products in both a face-to-face and call centre environment

    7 Proven record in delivering high quality customer service

    8 Meeting team and individual targets

    9 Coordinating promotions and events

Timeline

Event Management Assistant

VIPeople
03.2020 - Current

Group Travel Consultant

Virgin Australia
06.2000 - 11.2017

Certificate in Public Relations - Public Relations And Communications

University of Southern Queensland

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Madonna Grimley