Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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MADRI PRATHIBA DE SILVA

Hampton Park,VIC

Summary

Ambitious and detail-oriented law graduate with a Master of Laws in International business law. Proficient in legal research, document drafting, and the analysis of complex legal issues. Proven track record of effectively managing multiple tasks in fast-paced, high-pressure environments. A collaborative team player dedicated to continuous professional growth within a dynamic legal setting.

Overview

5
5
years of professional experience

Work History

Junior Associate- Conveyancer

Muve Conveyancing - UK
08.2023 - 02.2024
  • Handling the legal aspect of the entire conveyancing process whilst assuring that all KPIs and SLAs for the process are handled to ensure the smooth progression of the case from the time of allocation to the completion of the case
  • Access the technical/legal aspects of a case
  • Communicate with the UK clients and other stakeholders via email and telephone promptly according to the requirements of the firms's SLAs
  • Liaise with the support departments to ensure a smooth and timely progression of cases
  • Attend weekly or Ad hoc meetings with the board of directors to discuss progress and process improvements and provide reports on special projects allocated with a view of improving the process.

Senior Executive - Customer Service (Consultant)

John Morris Scientific Pty Limited
04.2023 - 06.2023

Senior Executive - Customer Service (Technical)

John Morris Scientific Pty Limited
05.2022 - 03.2023
  • Handle general customer inquiries, including pricing, products, and scheduling
  • Achieve monthly and annual service sales targets for all serviceable items sold by the company
  • Handle and assist store managers across 7 countries and forward/transfer inquiries to suppliers for additional information
  • Issue purchase orders, sales orders, and invoices
  • Respond to customer complaints and provide after-sales assistance when necessary
  • Ensure customer satisfaction by delivering exceptional service
  • Handle customer complaints and escalate unresolved issues to higher management
  • Prioritize daily data entry to meet customer needs
  • Prepare and maintain reports on customer interactions and transactions
  • Support sales while maintaining a positive and professional demeanor
  • Assist the administration and accounting departments with backup support when needed
  • Handle/ generate shipping documentation
  • Train and guide new customer support team members as needed.

Senior Customer Support Executive

John Morris Scientific Pty Limited
10.2021 - 05.2022
  • Address and resolve customer inquiries and issues promptly
  • Provide detailed information about products, services, and pricing
  • Assist customers with order placement, modifications, and cancellations
  • Create blog content for the website
  • Process and manage customer orders, returns, and exchanges
  • Maintain accurate and up-to-date customer records in the system
  • Inform clients of unexpected delays or problems
  • Collaborate with other departments to resolve complex customer issues
  • Monitor and respond to customer feedback on various platforms
  • Stay updated with product knowledge and company policies.

Personal Assistant

John Morris Scientific Pty Limited
04.2021 - 09.2021
  • Manage the director's calendar, schedule meetings, and coordinate appointments
  • Handle and prioritize incoming communications, including emails, calls, and correspondence
  • Prepare and edit documents, reports, and presentations for the director
  • Organize and maintain files and records, ensuring easy access and confidentiality
  • Assist in planning and organizing business trips, including booking travel and accommodations
  • Attend meetings and take minutes, ensuring follow-up on action items
  • Coordinate and facilitate communication between the director and internal/external stakeholders
  • Conduct research and gather information to support the director's projects and decision-making
  • Manage and track budgets, expenses, and financial reports for the director's office
  • Handle confidential and sensitive information with discretion
  • Support the director in daily administrative tasks to ensure efficient operation
  • Assist in the coordination of events, conferences, and other professional engagements
  • Anticipate the director's needs and proactively address them.

Premium Customer Service Department

Qatar Airways
01.2019 - 02.2021
  • Greet and assist Premium and VIP customers upon arrival at the airport
  • Provide personalized check-in services, including baggage handling and seat selection
  • Ensure a smooth and expedited check-in process for VIP customers
  • Address any special requests or requirements from Premium and VIP passengers
  • Coordinate with other airport departments to ensure seamless service for VIP customers
  • Offer information on flight details, airport facilities, and lounge access
  • Handle any issues or complaints from Premium and VIP customers promptly and professionally
  • Escort VIP customers through security and to their departure gates if needed
  • Manage and prioritize multiple tasks to provide high-quality service to VIP customers
  • Maintain a professional and courteous demeanor at all times
  • Assist with boarding procedures for VIP passengers
  • Ensure all VIP customer service protocols are adhered to and consistently improved.

Research Assistant

Human Rights Commission of Sri Lanka
12.2018
  • Working as a research assistant at the EU/UNDP funded prisons study undertaking the following tasks: Transcribing interviews done in prisons
  • Compiling a matrix of quantitative information by sorting through interview transcripts
  • Undertaking prison visits in Colombo and regions when required by the study and the Commission for its inquiries and investigations purposes
  • Drafting sections of the report as directed by the supervisors
  • Undertaking follow-up actions as required by the commission for the prisons study such as taking complaints and talking to the prisoners who want to talk to HRC
  • Translating complaints to English.

Education

Attorney-at-law -

Sri Lanka Law College
04.2024

Master of Laws in International Business -

Cardiff Metropolitan University
01.2023

Bachelor of Laws -

University of London
08.2018

Diploma in Law -

University of London
08.2015

Diploma in Computer Studies -

Gateway Centre for Information Technology
07.2011

GCE Ordinary level -

Musaeus College
12.2010

Skills

  • Teamwork and Collaboration
  • Microsoft Office
  • Time Management
  • Problem-Solving
  • Multitasking and Organization
  • Research and analysis
  • Research reporting

Accomplishments

  • Achieved All Island Second place in the All Island Graded Examinations, 2002 by the Institute of Western Music & Speech.
  • Passed Trinity College London, Foundation Level Graded examination in Music Performance - Grade 2 Solo Piano with Merit, October 2006.

Languages

English
Sinhala

References

References cann be furnished upon request. 

Timeline

Junior Associate- Conveyancer

Muve Conveyancing - UK
08.2023 - 02.2024

Senior Executive - Customer Service (Consultant)

John Morris Scientific Pty Limited
04.2023 - 06.2023

Senior Executive - Customer Service (Technical)

John Morris Scientific Pty Limited
05.2022 - 03.2023

Senior Customer Support Executive

John Morris Scientific Pty Limited
10.2021 - 05.2022

Personal Assistant

John Morris Scientific Pty Limited
04.2021 - 09.2021

Premium Customer Service Department

Qatar Airways
01.2019 - 02.2021

Research Assistant

Human Rights Commission of Sri Lanka
12.2018

Attorney-at-law -

Sri Lanka Law College

Master of Laws in International Business -

Cardiff Metropolitan University

Bachelor of Laws -

University of London

Diploma in Law -

University of London

Diploma in Computer Studies -

Gateway Centre for Information Technology

GCE Ordinary level -

Musaeus College

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