Summary
Overview
Work History
Education
Skills
Timeline
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Madysyn Wallace

Taree,NSW

Summary

I am 19 years old and looking to start a career in Nursing. Previously studying a Cert 3 Individual Support (ageing) at TAFE in Bankstown NSW, which had to be put on hold as family commitments and move back home to Taree. I am ready to continue this and get myself out there in the work environment to learn more. Currently available every day, other then study days which unsure as of yet. Seeking for a job that is willing to take someone like myself who is willing to learn and take the dive into learning new things, I am extremely reliable and I have a strong work ethic. I look forward to hearing from you and please do not hesitate to contact me for any more information.

Overview

3
3
years of professional experience

Work History

System Support Officer

Hampshire Property Group
11.2023 - Current
  • Improved system efficiency by identifying and resolving technical issues in timely manner.
  • Enhanced user satisfaction by providing prompt and accurate solutions to their queries and concerns.
  • Streamlined communication channels by conducting regular training sessions for non-technical staff on using company''s software systems effectively.
  • Reduced downtime with proactive troubleshooting, identifying potential problems before they escalated.
  • Optimized system performance, maintaining both hardware and software components regularly.
  • Collaborated with IT teams to implement new technology initiatives that improved overall system functionality.
  • Managed multiple projects concurrently, ensuring timely completion while maintaining high-quality standards.
  • Troubleshot network communication, software and user account trouble calls, successfully resolving roughly 20 emails per day.

Receptionist

Hampshire Property Group
10.2022 - 11.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

Dental Assistant

Sundial Dental
09.2021 - 03.2022
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained clean and sterile work environment to prevent cross-contamination and infection.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Sterilized rooms and prepped equipment and instruments for 6-10procedures daily.

Education

No Degree - Cert 3 Individual Support Age Care

Tafe Bankstown
Bankstown, NSW
12.2024

Skills

  • Asset Management
  • Mobile Device Management
  • Remote Support
  • Virtualization Technologies
  • Data Entry
  • File Management
  • Technical Support
  • Patient Relations
  • Clinical Support
  • Procedure Support
  • Equipment Sterilization
  • Patient Services
  • Dental staff support
  • Medical Records Management

Timeline

System Support Officer

Hampshire Property Group
11.2023 - Current

Receptionist

Hampshire Property Group
10.2022 - 11.2023

Dental Assistant

Sundial Dental
09.2021 - 03.2022

No Degree - Cert 3 Individual Support Age Care

Tafe Bankstown

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Madysyn Wallace