Mae Aquino
Bentleigh,VIC
Summary
Qualified Lash Artist with 10 years of experience.
Knowledgeable in eyelash extensions and lash lifts & tint. Focuses on providing customers with memorable experiences to build clientele base with repeat business. Friendly individual highly knowledgeable in latest lash treatments and trends. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Valuable team player, willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Master Lash Artist
Eye Candy Lashes
10.2022 - Current
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Taught clients how best to care for lash extensions and prevent problems.
- Maintained full schedule of appointments with averaging of 50 clients per fortnight.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Educated clients on products for their services, achieving product sales averaging $1,000 per fortnight.
- Open and close salon duties.
Owner & Lash Extension Specialist
Mystiq Lashes
04.2013 - Current
- Consulted clients on their desired end look
- Sanitized workstations and equipment for safety purposes
- Promote and sell products
- Schedule appointments
- Prebook appointments to guarantee repeat business
- Maintain up to date knowledge on latest techniques
- Educated clients on how to clean and maintain lash extensions.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Taught clients how best to care for lash extensions and prevent problems.
Lash Extension Specialist
Lash & Brow & Skin
09.2020 - 10.2022
- Consulted with clients to understand desired look and discuss available lash options.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Educated clients on how to clean and maintain lash extensions.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Encouraged repeat business based on quality of service and strength of client relationships.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Taught clients how best to care for lash extensions and prevent problems.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
Sales Consultant
EnergyWatch - Call, EnergyWatch
01.2010 - 03.2011
- Helped customers save money on their power bills by finding and organising transfers to cheaper retailers
- Responsible for the answering of incoming calls and following up of existing enquiries
- Sales process was to firstly establish whether customer can be helped, advise them of a better deal and assist with the transfer
- New connections with gas and electricity to customers
- Strong communication skills were required and strict customer service standards were adhered to
- Trained new trainees
- Strong knowledge navigating through systems such as, MSATS, CRM, DIMETRO
- Experienced in closing Solar PV leads
- Found the customer a better deal and organise a transfer
- EnergyWatch had a target of 12 sales a day
- My average sale per day is 14 sales and over
- Was always top 3 on the weekly sales board
- Won an award for the most sales for the month
- Customers called back and spoke to a Team Leader to compliment on my work.
Apprentice Hairdresser
Renaissance Hairdressing
01.2007 - 01.2008
- Colouring Hair
- Styling hair
- Greeting/helping customers
- Cleaning
- Cash handling
- Answering phone calls/making appointments
- Opening and closing salon
Education
Eyelash Extension Technician
Lash Design Studios
South Yarra, VIC2013
Victoria University
2007
Deer Park Secondary College
2005
Pascoe Vale Girls Secondary
2004
Skills
- Eyelash Extension Application
- Lash Lift and Tint
- Client Relations Skills
- Phone Inquiries
- Service Upselling
- Building Customer Loyalty
Timeline
Master Lash Artist
Eye Candy Lashes
10.2022 - Current
Lash Extension Specialist
Lash & Brow & Skin
09.2020 - 10.2022
Owner & Lash Extension Specialist
Mystiq Lashes
04.2013 - Current
Sales Consultant
EnergyWatch - Call, EnergyWatch
01.2010 - 03.2011
Apprentice Hairdresser
Renaissance Hairdressing
01.2007 - 01.2008
Eyelash Extension Technician
Lash Design Studios
Victoria University
Deer Park Secondary College
Pascoe Vale Girls Secondary
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