Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Mae Angela Ebona

People Developer Awardee
Blacktown,NSW

Summary

Well-organized administrative professional bringing excellent multitasking abilities developed over 8 years of experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Have been awarded as People Developer Awardee 2014 given by the client and Outstanding Woman of Achievement Award 2018 given by the national government in Philippines.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Store Assistant

ALDI
Blacktown, NSW
09.2019 - Current
  • Refunded payments for returned items, processed exchanges to achieve customer satisfaction.
  • Helped customers find merchandise and assisted with their needs.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Balanced and organized cash register by handling cash and counting change.
  • Remained calm and composed in tense situations involving angry or upset customers.

Office Staff Assistant

Local Government Unit
Labo, Camarines Norte, Philippines
01.2017 - 03.2019
  • Kept business, customer and all records current and accurate to stay on top of changing information and avoid lost data.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Compiled company information and related material and distributed it to candidates.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.

Consultant

AARC
Quezon City, Philippines
09.2014 - 12.2015
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Authored detailed work plans to meet business priorities and deadlines.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

PMO Senior Assistant

Accenture
Mandaluyong City, Philippines
06.2012 - 04.2014
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Carried out day-day-day duties accurately and efficiently.
  • Developed team communications and information for meetings.
  • Led projects and analyzed data to identify opportunities for improvement.

PMO Junior Assistant

Accenture
Mandaluyong City, Philippines
05.2011 - 05.2012
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Education

Bachelor of Arts - Broadcast Journalism

Ateneo De Naga University
Philippines
06.2006 - 03.2010

Skills

    Customer assistance

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References

Ken Kalepo, Aldi – Deputy Manager

0400 640 004 (Australia)

Dinuka Seneth Jayawardena, Aldi – Deputy Manager

0452 009 083 (Australia)

Florida Quila, PESO Manager – Labo, Camarines Norte,

+63 999 998 0733 (Philippines)

Timeline

Store Assistant

ALDI
09.2019 - Current

Office Staff Assistant

Local Government Unit
01.2017 - 03.2019

Consultant

AARC
09.2014 - 12.2015

PMO Senior Assistant

Accenture
06.2012 - 04.2014

PMO Junior Assistant

Accenture
05.2011 - 05.2012

Bachelor of Arts - Broadcast Journalism

Ateneo De Naga University
06.2006 - 03.2010

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Mae Angela EbonaPeople Developer Awardee