Maegan Lang
Chigwell
Summary
Proactive and caring worker with 5 years of working experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
AURORA ENERGY
11.2022 - Current
- Help large volume of customers every day with a positive attitude and focus on customer satisfaction as well as good AHT
- Respond to customer calls and emails to answer questions about Aurora bills and products
- Highlight the benefits of Aurora+ to customers and complete Aurora+ acquisitions
- Process customer move ins and move outs
- Set customers on payments plans that are suitable for both the customer and the business
- Arrange for tariff change and meter exchanges for customers.
Early Childhood Assistant Educator
CHILD’S PLAY EARLY LEARING CENTRE
04.2021 - 11.2022
- Caring for children’s needs
- Preparing and providing food services to children
- Maintaining regulated hygiene standards
- Delivered clear, concise instructions to children to ensure a safe environment
- Interacted with children one-on-one and in small groups to enhance and support activities
- Communicating with parents to inform about child's interactions, behavior and overall information
- Following policies and procedures
- Assisting children with daily activities
- Communicating with management to ensure all regulations are adhered to
- Keeping organized and ensuring tasks are completed efficiently
Disability Support Worker
ACESS TWO CHOICE
06.2020 - 07.2021
- Assisted clients with groceries
- Adhered to company requirements for patient interactions and care standards
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Kept accurate records for client files and handled related paperwork
- Conferred with supervisor to discuss client condition and medical care
- Drove clients safely to Tafe Tasmania
- Provided high level of physical support by lifting, adjusting and moving clients
- Provided high level of physical support by assisting clients participate in swimming lessons
- Assisted clients to complete their grocery shopping
Customer Service Assistant
ZIGGY SMALL GOODS
11.2018 - 03.2020
- Greeted customers and helped with product questions, selections and purchases.
- Maintaining store standards/hygiene
- Ensuring and operating food and safety procedures
- Opened and closed store independently
- Cash handling
- Greeted and interacted with diverse customer base, serving needs on individual basis.
- Educated customers on benefits of specific types and cuts of meat for desired dishes.
- Rotated products to prevent meat spoilage and loss of resources.
- Followed strict food safety protocol
- Adhere to safety and cleanliness standards and maintained equipment.
- Used POS system to process sales and refunds
Customer Service Representative
KMART ROSNY
09.2017 - 12.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintaining store standards/hygiene
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated POS System for cash and credit card transactions with excellent accuracy levels.
- Processed customer refunds and exchanges according to established guidelines.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Year 7 - Year 10 -
SACRED HEART COLLEGE
05.2016
Certificate II Community Services -
CLAREMONT COLLEGE
11.2018
Year 10 - Year 11 -
ST MARYS COLLEGE
11.2017
Skills
- Ability to work alone or in a group setting
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Inquiry Response
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Answering Customer Questions
- Customer Service and Assistance
- Policy and Procedure Adherence
- Ability to Be a Leader
- Reliable and Responsible
- Positive and Friendly
Timeline
Customer Service Officer
AURORA ENERGY
11.2022 - Current
Early Childhood Assistant Educator
CHILD’S PLAY EARLY LEARING CENTRE
04.2021 - 11.2022
Disability Support Worker
ACESS TWO CHOICE
06.2020 - 07.2021
Customer Service Assistant
ZIGGY SMALL GOODS
11.2018 - 03.2020
Customer Service Representative
KMART ROSNY
09.2017 - 12.2018
Year 7 - Year 10 -
SACRED HEART COLLEGE
Certificate II Community Services -
CLAREMONT COLLEGE
Year 10 - Year 11 -
ST MARYS COLLEGE
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