Summary
Overview
Work History
Education
Skills
Timeline
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Maegan Mathew

Penrith

Summary

Results-driven professional with a diverse background in retail, fast-food management, and ongoing studies in law. Proven success in driving sales and enhancing customer satisfaction through innovative retail strategies. Adept at fast-paced operational management in the fast-food sector, showcasing leadership and efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Currently dedicated to pursuing a law degree, underscoring a commitment to continuous learning and analytical skills. Known for adaptability, effective communication, and a strong work ethic. Eager to leverage this unique combination of experiences and skills in a dynamic professional environment.

Overview

6
6
years of professional experience

Work History

Part-Time Team Member

Rebel Sport
11.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served over 100 customers per day on registers and signed up 85% of customers on average as a Rebel Active Member

Team Member

Frango's Charcoal Chicken
03.2022 - 11.2022
  • Operated registers to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Worked well with teammates, and accepted coaching from management team.
  • Worked different stations to provide optimal coverage and meet production goals.

Cashier

True Value Discounts
05.2018 - 02.2021
  • Restocked and organised merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Worked flexible schedules, and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy skills.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Student Intern

Schools Industry Partnership
07.2019 - 08.2019
  • Produced high quality documents, spreadsheets and presentations for internal customer facing needs.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Gained operational knowledge and supported departmental needs.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mails.
  • Represented th company at industry trade shows Nd had direct interaction with consumers.
  • Analysed problems, identified solutions and made decisions.
  • Achieved management recognition by designing and implementing special project during internship.

Education

Bachelor of Speech Pathology - Health Sciences

Western Sydney University
Campbelltown, NSW
10.2027

Skills

  • Dependable and Responsible
  • Payment Processing
  • Cultural Awareness
  • Flexible and Adaptable
  • Self-Motivated
  • Collaboration and Team Work
  • Handling Complaints
  • Adaptability and Flexibility
  • Spreadsheet Development
  • Scheduling and Calendar Management
  • Fast Learner

Timeline

Part-Time Team Member

Rebel Sport
11.2022 - Current

Team Member

Frango's Charcoal Chicken
03.2022 - 11.2022

Student Intern

Schools Industry Partnership
07.2019 - 08.2019

Cashier

True Value Discounts
05.2018 - 02.2021

Bachelor of Speech Pathology - Health Sciences

Western Sydney University

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Maegan Mathew