Maegan Snow
Sydney,NSW
Summary
Enthusiastic tour guide with passion for cultivating unforgettable travel and general guest experiences. Excellent public speaking skills and deep knowledge of shipwreck history of Lake Huron. Customer-focused and detail oriented storyteller favoured by guests for talent to weave stories and history of sites and venues into entertaining monologue.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server, Housekeeper
Sweetwater Bay Inn
05.2021 - 10.2021
- Greeting and assisting each group of guests with a pleasant attitude to ensure a positive start to the guest experience.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Crafting classic and specialty beverages in the private bar in a timely manner
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Tour Guide, Deck Hand, Ticket Agent, Housekeeper
Blue Heron Cruises
05.2018 - 10.2023
- Supervising and overseeing all passenger safety during transportation.
- Participated in emergency drills, improving overall preparedness for potential hazardous situations.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
Guest Services Representative
Lake Louise Ski Resort
02.2022 - 05.2022
- Greeted guests upon arrival by providing warm welcome.
- Excellent communication skills, both verbal and written.
- Dedication to delivering the best guest experience possible and addressing any concerns that arise.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Dog Daycare Attendant
Dogeden
10.2019 - 03.2020
- Actively participated in staff meetings, offering suggestions on how to further enhance the dog safety and experience.
- Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioural problems and signs of health issues.
- Exercised animals regularly rigorous play activities and mental stimulation.
Education
Graduate Certificate - Animal Care
Durham College
Whitby, Ontario, Canada04.2017
Diploma -
Norwell District Secondary School
Palmerston, Ontario06.2015
Skills
- Individual and Personal Tours
- Travel Arrangements
- Visitor Registration
- Exceptional communication
- Customer Engagement
- Educational Tours
- Humour and Wit
- Guest Relations
Certification
- MEDA3 (Small Domestic Vessel Basic Safety)
- Animal Care
References
- Linda Bain, The Hungry Hiker - lindabain0429@gmail.com
- Kriszta Grenyo, The Blue Heron Company, kriszta.grenyo@gmail.com
- Jim Park, Minto Truck Centre - jameshpark3@gmail.com
- Ana Laitar, The Blue Heron Company, ana@laitar.com
Timeline
Guest Services Representative
Lake Louise Ski Resort
02.2022 - 05.2022
Server, Housekeeper
Sweetwater Bay Inn
05.2021 - 10.2021
Dog Daycare Attendant
Dogeden
10.2019 - 03.2020
Tour Guide, Deck Hand, Ticket Agent, Housekeeper
Blue Heron Cruises
05.2018 - 10.2023
Graduate Certificate - Animal Care
Durham College
Diploma -
Norwell District Secondary School
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