Mae Jullienne Librea
Clinton,Australia
Summary
With nearly 4 years of experience as a Sales Development Representative and Customer Service Representative, I have honed my skills in client engagement, lead generation, and delivering exceptional customer experiences. My 3 years as a secretary further strengthened my organizational and administrative abilities, equipping me with excellent time management and multitasking skills. I thrive in roles that require strong communication, problem-solving, and relationship-building. Passionate about driving results and contributing to team success, I am eager to leverage my versatile experience to excel in new challenges.
Overview
10
10
years of professional experience
Work History
Sales Development Representative
Auk Industries
Remote, California
12.2023 - 01.2025
- Researched and qualified leads through outbound outreach, and scheduled sales appointments.
- Profiled strategic accounts, identified key stakeholders, and presented solutions to drive sales cycles.
- Managed email communications and organized virtual meetings, including scheduling and setting agendas.
Sales Development Representative
PromoRepublic
Remote, California
10.2022 - 09.2023
- Responsible for overseeing the successful integration and deployment of solutions with partners.
- Coordinated project timelines, managed resources, ensured effective communication among team members, and addressed any issues that may arise during the implementation process.
- Worked closely with clients, internal teams, and stakeholders to ensure that the implemented solutions align with business objectives and meet quality standards.
Sales Development Representative
Wemu Inc.
Cebu
04.2022 - 10.2022
- Utilized Hubspot, cold calling, email, and social media to generate new sales opportunities
- Exceeded established quota by 15% and worked efficiently to overcome objections while identifying prospect's needs and suggesting appropriate products/services
- Spearheaded the prospecting of new customers through referrals and social media platforms
- Built long term relationships with prospects to qualify leads as sales opportunities
Sales Development Representative
HopOn! Tech Sales
Remote, California
02.2022 - 04.2022
- Generated hundreds of leads through cold calling, emailing, videos and Linkedin messaging; qualified and closed those leads on attending a webinar hosted by HopOn! Tech Sales
- Exceeded sales metrics and quota by 120% while collaborating and competing within an SDR team setting
- Developed and refined call scripts, designed email campaigns, and created prospecting videos
Customer Service Representative
ePerformax Contact Centers and BPO
Cebu
07.2018 - 02.2019
- Handled 40+ daily customer calls, identifying needs, and ensuring satisfaction.
- Built trust through open communication, and provided accurate information using the right tools.
- Followed guidelines while going the extra mile to engage and support customers.
Secretary
GM & Sons, Inc.
Cebu
10.2014 - 01.2018
- Managed phone calls, messages, correspondence, and maintained organized filing systems.
- Oversaw office operations, including scheduling, inventory management, and clerical staff coordination.
- Maintained contact records, arranged meetings, and supported reporting and billing processes.
Education
Bachelor of Science - Hotel And Restaurant Management
Professional Academy of The Philippines
City Of Naga, Cebu Philippines04-2018
Skills
- CRM Proficiency
- Scheduling
- Time management
- Office Suite Proficiency
- Strong organizational skills
- Multitasking
- Sales team collaboration
- Goal-oriented mindset
- Inbound and outbound call handling
- Marketing support
- Leads prospecting
- Lead generation
- Lead qualification
- Appointment scheduling
- Sales metrics and quota management
Timeline
Sales Development Representative
Auk Industries
12.2023 - 01.2025
Sales Development Representative
PromoRepublic
10.2022 - 09.2023
Sales Development Representative
Wemu Inc.
04.2022 - 10.2022
Sales Development Representative
HopOn! Tech Sales
02.2022 - 04.2022
Customer Service Representative
ePerformax Contact Centers and BPO
07.2018 - 02.2019
Secretary
GM & Sons, Inc.
10.2014 - 01.2018
Bachelor of Science - Hotel And Restaurant Management
Professional Academy of The Philippines
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