Mae Loren Calagos

Barista / All-Rounder
Zouki Café, Westmead Hospital, Westmead NSW 2145, Australia
July 2023 – September 2024
Oversaw the preparation of coffee, smoothies, and food items while providing exceptional service to customers in a high-volume hospital environment. Managed cash transactions, replenished inventory, maintained a clean and organized workspace, and contributed to the smooth and efficient daily operations of the café.

Senior Customer Service Agent / Customer Service Agent
Hamad International Airport, Doha, Qatar
January 2019 – May 2023
Provided comprehensive assistance to passengers, including flight information support, terminal navigation, and special handling services such as wheelchair and medical assistance. Managed customer inquiries and complaints, facilitated Lost and Found services, promoted airport amenities like the Discover Qatar City Tour, and ensured the efficient flow of passengers through terminal operations.

Customer Service- Order Taker
Chili’s – Emirates International Restaurants, Saleh Bin Lahej Building, Al Garhoud, Dubai, UAE
November 2017 – November 2018
Handled incoming telephone orders with accuracy and professionalism, provided menu guidance, resolved customer complaints, and ensured a high standard of customer satisfaction by delivering prompt and attentive service.

Customer Service Representative – Teller
Metropolitan Bank & Trust Company, 3979 Airport Road, Baclaran, Paranaque City, Philippines
September 2014 – October 2016
Processed a wide range of financial transactions including deposits, withdrawals, and foreign currency exchanges while maintaining strict adherence to banking protocols and confidentiality. Actively promoted banking products, educated clients on available services, and efficiently resolved account-related inquiries.

Customer Service Representative – Elite Credit Cards
Aegis People Support, Ayala Avenue corner Sen. Gil Puyat Avenue, Makati City, Philippines
September 2012 – May 2014
Provided customer support for elite credit cardholders by handling account inquiries, updates, and resolving complex complaints within service timelines. Delivered accurate information, maintained customer satisfaction, and followed internal communication protocols and quality standards.