Maeve O'Driscoll
Helensburgh
Summary
I am a dedicated customer-focused hospitality worker with a proven track record of delivering exceptional service in the industry. Adept at creating memorable dining experiences and ensuring guest satisfaction. I possess strong communication and interpersonal skills, a deep understanding of restaurant operations, and the ability to thrive in fast-paced, high-pressure environments. Being committed to maintaining a professional appearance and demeanor, I continue to uphold the highest standards of service. I am currently seeking a casual role to work around 12-16 hours per week alongside my full-time position, primarily on weekends, with the availability to work a few weekday late-night shifts.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Commercial Leasing Assistant
MMJ Real Estate
2022.01 - Current
- Greet clients, show properties, and prepare marketing.
- Verify tenant incomes and other information before accepting lease applications.
- Assist prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Respond to requests and schedule appointments for property showings.
- Conduct property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Take meeting minutes.
Waitress
Sunrise Nurseries
2020.07 - 2023.10
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimise accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Worker
McDonald's
2020.05 - 2021.12
- Remembered, recited and promoted variety of menu items.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained tidy and organised work area to preserve aesthetics and support cleanliness and quality standards.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Greeted customers and answered enquiries regarding menu items and specials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Utilised POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Education
Certificate III - Real Estate
Real Estate Training Solutions
07.2022
High School Diploma -
Bulli High School
Bulli, NSW12.2021
Skills
- Customer Service
- Special Dietary Requirements
- Accurate Money Handling
- Beverage & Dish Preparation
- Food Running
- Safety and Sanitation
- Team Collaboration
Additional Information
Martin, Morris & Jones | Natalie Allan Business Operations Manager
0436 345 518
natalie.allan@mmj.com.au
Martin Morris & Jones | Robyn Elliott Commercial Leasing Administration
0402 809 280
robyngye@hotmail.com
Sunrise Nursery | Sandy Szewcow Business Owner/Managing Director
0418 289 569
sales@sunrisenursery.com.au
Heathcote McDonald's | Thomas Yazbek Store Manager
0490 034 368
thomas.yazbek@au.stores.mdc.com
Certification
- Responsible Service of Alcohol (RSA) - December 2023
Timeline
Commercial Leasing Assistant
MMJ Real Estate
2022.01 - Current
Waitress
Sunrise Nurseries
2020.07 - 2023.10
Front of House Worker
McDonald's
2020.05 - 2021.12
Certificate III - Real Estate
Real Estate Training Solutions
High School Diploma -
Bulli High School
- Responsible Service of Alcohol (RSA) - December 2023
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