MAEVE MONDY
SOUTH PERTH,WA
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Switchboard Operator
St John of God Hospital - Midland
12.2021 - Current
- In my admin role, I am based on maternity so do newborn baby registrations as well as creating appointments for patients coming in and out of the hospital.
- Spend a lot of time doing data entry making attention to detail a big part of this role
- Enhanced office efficiency by streamlining administrative processes and implementing organisational systems.
- My role is the 24/7 ward clerk so after a certain time the other wards rely on me to cover their wards admin as they go home so I am effectively in charge of the whole hospital for after hours.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- With the switchboard role, I am taking internal and external phone calls and diverting callers where they need to go.
- Privacy is a big one for this role as we are unable to give out personal information to just any caller as well as efficiency to get the calls through as quickly as possible.
- Assisted nursing staff with daily tasks, contributing to a well-organised and functional ward environment.
Dental Assistant/Receptionist
Mendelsohn Dental on Royal
09.2019 - 12.2023
- Assisting the dentist in procedures, maintaining the practice, keeping it clean and well-stocked.
- I also work every day on reception, recall phone calls, reminder phone calls, and booking appointments accordingly.
- I open the practice in the morning, I check and follow up on any voicemails and online bookings made overnight.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- We use exact as our dental software which I am very familiar with and we have HICAPS to process claims on the spot after all appointments.
- Managed inventory of dental supplies, reducing waste and optimising resource allocation.
- I am very confident with all patient contact; face to face before, during and after appointments as well as showing appropriate email and phone call etiquette.
- Having previously worked in hospitality I am very confident in my presentation towards patients.
- Being on reception means I am the first point of contact for some patients, so in saying that I hold the name of the surgery to a high respect and my performance and presentation reflect that accordingly.
- I still fill in casually for this role.
Product Ambassador
Activ8 Media and Promotions
09.2016 - 12.2023
- Promoting and raising awareness for products and events for companies.
- This includes standing in stores and giving out samples of food, flyers, and giveaways to customers and those interested.
- Enthusiasm and persistence are a must for this as well as acceptance of rejection.
- Boosted product awareness by conducting engaging and informative in-store demonstrations.
- Enhanced customer experience with personalised product recommendations based on individual needs.
Dental Assistant/Receptionist
Western Prosthodontic Centre
03.2018 - 06.2019
- Assisting the dentist in procedures, maintaining the practice, keeping it clean and well-stocked.
- Also did a lot of admin duties, checking patients in, creating and filing patient files as well as following up post-appointment for 'check comfort calls'
- Quick thinking and good organisation were very much needed in this role, being the dental assistant I had to provide aid to both the Dentist and the patients at all times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Premium Food and Beverage Attendant
Optus Stadium
01.2018 - 06.2019
- Serving food and beverages either behind a counter or table service, as well as corporate functions.
- Very fast-paced work have to be efficient and organized, there really is no room for error in the premium product section of this work as we have to maintain the high standards of the stadium all while following our motto 'Fans First'.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
Education
St Columba's Primary School
South Perth, WA01.2009
Graduated Year 12 -
Santa Maria College
12.2015
Cert III And IV - Dental Assisting
DNA Kingston Training
12.2018
Skills
- Approachable
- Quick Learner
- Good with Technology
- Polite
- Good Team working skills
- Adaptable
- Neat and Tidy
- Efficient and Effective multitasking
- Attention to Detail
- Office Administration Competence
- Data Entry
- Time Management Skills
Personal Information
Date of Birth: 27/03/1998
Accomplishments
- 2009 St Columba's Primary School Science Award Winner.
- 2010 Santa Maria College Religion Award Winner.
- 2013 Certificate I in Hospitality.
- 2014 Santa Maria College Hockey Colours and Honours Award.
- 2015 Western Australian Certificate of Education.
- 2017 National Police Check/Clearance
- 2017 Responsible Service of Alcohol Certificate.
- 2018 Certificate III and IV in Dental Assisting.
- 2018 First Aid Certificate.
- 2018 Working with Children check.
- 2021 First Aid Refresher Certificate.
- 2021 Infection Control Training Certificate Covid - 19.
References
- Name: Sophie Della Bosca
Position: IGA Supervisor, IGA Como
Relationship: IGA Supervisor
Contact: 0439 491 485
sophiedella94@gmail.com - Name: Carmen Porter
Position: Past Practice Manager, Western Prosthodontic Centre
Relationship: Practice Manager
Contact: 0402 213 357
carmenmporter@gmail.com - Name: Saul Mendelsohn
Position: Dentist
Relationship: Dentist and Part Owner, Mendelsohn Dental on Royal
Contact: 0424 353 960
info@mendelsohndental.com.au - Name: Ebynee Pearce
Position: Team Lead
Relationship: Registered Midwife/Team Lead, St John of God Midland Hospital
Contact: 0402 658 647
ebb01@hotmail.com
Hobbies and Interests
When I'm not busy working I enjoy exercising, you will either find me at a group fitness class at Fitstop or smashing out a solo session at REVO. I also enjoy socialising with friends and family as well as chilling out on the couch with a good netflix series and lots of snacks.
Timeline
Administrative Assistant/Switchboard Operator
St John of God Hospital - Midland
12.2021 - Current
Dental Assistant/Receptionist
Mendelsohn Dental on Royal
09.2019 - 12.2023
Dental Assistant/Receptionist
Western Prosthodontic Centre
03.2018 - 06.2019
Premium Food and Beverage Attendant
Optus Stadium
01.2018 - 06.2019
Product Ambassador
Activ8 Media and Promotions
09.2016 - 12.2023
St Columba's Primary School
Graduated Year 12 -
Santa Maria College
Cert III And IV - Dental Assisting
DNA Kingston Training
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