MAEZEL CUEVAS
Kogarah,NSW
Summary
Dedicated nursing student with clinical experience at St George Private Hospital, proficient in delivering exceptional patient care and support. Adept at engaging with diverse clients, I consistently exceed expectations through strong communication and teamwork. Committed to delivering high-quality support in fast-paced environments while exceeding client expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant in Nursing
Ibis Care Bexley
Bexley
01.2025 - Current
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered patient call signals and signal lights to determine patients' needs.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Observed physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Medical Receptionist
Forest Family Healthcare Pty Ltd
Sydney, NSW
04.2019 - Current
- Welcoming patients and visitors, answering telephone calls and answering any inquiries.
- Managed scheduling processes to maintain punctuality for all appointments.
- Processing billing and payments, using medical software.
- Booking and organising staff and doctor meetings.
- Liaising with other medical departments and allied health professionals with professionalism and discretion.
Student Enrolled Nurse - Clinical Placement
St George Private Hospital - Level 2 South Orthopaedic
Kogarah
11.2024 - 12.2024
- Provided direct patient care, such as administering medications within scope, performing wound care and dressing changes, monitoring vital signs and assessing patients' conditions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Maintained accurate records of patient assessments, treatments provided, medications administered, test results.
- Assessed patients' medical history and physical condition to develop individualised care plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Provided patient handover to team and contribute in accomplishing tasks based on shift planner.
Student Enrolled Nurse - Clinical Placement
Uniting War Memorial Hospital
Waverley, NSW
05.2024 - 05.2024
- Assessed and monitored patient health conditions, including vital signs such as temperature, pulse rate and blood pressure.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Collaborated with other healthcare professionals to develop individualised plans of care for each patient.
- Participated in quality improvement initiatives in order to improve patient outcomes.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
Food and Beverage Attendant
Clublinks Management Pty Ltd - Moore Park Golf
Sydney, NSW
12.2021 - 03.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed safe and smooth food delivery at banquets, conferences and social events.
Marketing Professional
Toyota Balintawak Inc.
Caloocan City, Philippines
07.2017 - 10.2018
- Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
- Advised customers on financing options and warranties available for their purchase.
- Educated customers about sales processes, warranty requirements and service standards.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
Customer Service Representative
Transcom Worldwide - UPS Account
Pasig City, Philippines
05.2014 - 06.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Customer Service Representative
Sitel Philippines - Sears Account
Pasig City, Philippines
04.2013 - 04.2014
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Performed outbound calling campaigns to promote new products or services.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Certificate IV in Leadership and Management -
Greenwich Management College
Sydney NSW03.2022
Advanced Diploma of Leadership and Management -
Greenwich Management College
Sydney NSW11.2019
Diploma of Nursing -
TAFE NSW
St George College Kogarah NSWSkills
Clinical skills
- ADL support
- Basic life support
- Vital signs monitoring
- Pain management
- Care plan development
- Medication administration (within scope)
- Infection control and wound management
Communication and soft skills
- Strong communication and interpersonal skills
- Organisation and time management
- Patient and enthusiastic
- Engaging with diverse clients and exceeding client expectations
- Stress management
- Teamwork
- Attention to detail
Certification
HLTAID011 Provide First Aid
Accomplishments
Salutatorian - High School Graduate
Colegio De Sto. Nino De Bustos
Bulacan Philippines
March 2010
Valedictorian - Elementary Graduate
Cambaog Elementary School
Bulacan Philippines
March 2006
Timeline
Assistant in Nursing
Ibis Care Bexley
01.2025 - Current
Student Enrolled Nurse - Clinical Placement
St George Private Hospital - Level 2 South Orthopaedic
11.2024 - 12.2024
Student Enrolled Nurse - Clinical Placement
Uniting War Memorial Hospital
05.2024 - 05.2024
Food and Beverage Attendant
Clublinks Management Pty Ltd - Moore Park Golf
12.2021 - 03.2023
Medical Receptionist
Forest Family Healthcare Pty Ltd
04.2019 - Current
Marketing Professional
Toyota Balintawak Inc.
07.2017 - 10.2018
Customer Service Representative
Transcom Worldwide - UPS Account
05.2014 - 06.2017
Customer Service Representative
Sitel Philippines - Sears Account
04.2013 - 04.2014
Certificate IV in Leadership and Management -
Greenwich Management College
Advanced Diploma of Leadership and Management -
Greenwich Management College
Diploma of Nursing -
TAFE NSW
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