Mafi Devi
Sydney,NSW
Summary
Adept at managing high-stress situations, I enhanced customer loyalty and resolved disputes with empathy during my tenure as a Customer Service Representative at a restaurant. Skilled in active listening and data entry, I effectively balanced customer needs with company policies, significantly improving resolution efficiency without compromising service quality.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Resturant
01.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Computer Science
K. U.K University of India
INDIA06-2020
Certificate Iv - Hospitality
Ahmi
North ParramataSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Good communication skill
- Basic computer knowledge
- Problem solving
- Teamwork
- Time management
Languages
English
Full Professional
Hindi
Native or Bilingual
Signature
Mafi
Timeline
Customer Service Representative
Resturant
01.2023 - 01.2025
Certificate Iv - Hospitality
Ahmi
Bachelor of Science - Computer Science
K. U.K University of India
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