Mafiyat Kadirova
Sydney,NSW
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
6
6
years of professional experience
Work History
Outgoing Manager
Coral Travel Azerbaijan
Baku, Azerbaijan
01.2023 - 07.2023
- Provided customers with detailed information about travel destinations and packages.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
Travel Manager
Selfie Travel
Baku, Azerbaijan
06.2022 - 12.2022
- Assisted in preparing detailed itineraries for business trips including all necessary documents.
- Provided customer service support to travelers while they were away from home base location.
- Ensured that all travel expenses were accurately tracked and reported on a timely basis.
- Maintained relationships with travel partners and vendors.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
Travel Consultant
TES Global LLC
Baku, Azerbaijan
01.2019 - 12.2020
- Provided customers with detailed information about travel destinations and packages.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Provided support during pre-trip preparations such as visa applications.
- Used company tools and systems to complete requests.
- Helped clients achieve lowest fairs fares and minimize risks of penalties.
- Prepared itineraries to deliver travel arrangements to clients.
- Explained benefits of purchasing travel insurance with clients.
- Created travel itineraries and made adjustments to meet client specifications.
Marketing Assistant
Globus Travel LLC
Baku, Azerbaijan
03.2017 - 11.2018
- Organized photo shoots related to product launches or special promotions when necessary.
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Provided administrative support to the Marketing Manager on a daily basis.
- Managed and executed social media strategy, coordinating posting, and engagement efforts.
- Coordinated with the sales team to create marketing materials for trade shows and events.
- Developed and distributed internal newsletters and communications.
Education
High School Diploma -
Azerbaijan State University of Culture And Arts
Baku, Azerbaijan07-2018
High School Diploma -
Construction College Under The Azerbaijan Universi
Baku,Azerbaijan07-2014
Skills
- Performance Management
- Workforce Management
- Time Management
- Operations Management
- Sales Techniques
- Customer Relationship Management (CRM)
Languages
Russian
Professional
Turkish
Limited
Timeline
Outgoing Manager
Coral Travel Azerbaijan
01.2023 - 07.2023
Travel Manager
Selfie Travel
06.2022 - 12.2022
Travel Consultant
TES Global LLC
01.2019 - 12.2020
Marketing Assistant
Globus Travel LLC
03.2017 - 11.2018
High School Diploma -
Azerbaijan State University of Culture And Arts
High School Diploma -
Construction College Under The Azerbaijan Universi
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