Mafutele Talataina
Meadow Heights,VIC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Ceiling Panels industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Ceiling Panels Specialist
Autex Australia Pty Ltd
02.2020 - Current
- Directed the end-to-end process of designing and manufacturing acoustic ceiling panels, ensuring adherence to stringent quality benchmarks
- Collaborated with a cross-functional team, bringing about a 15% increase in production efficiency
- Instituted a monthly training initiative, introducing the team to the latest industry standards, tools, and methodologies
- Worked closely with clients to customize products, leading to a notable uptick in client retention and satisfaction
- Warehouse - Pickers & Packers — 2016
- Orchestrated inventory management protocols, enhancing stock tracking accuracy by 20%
- Played a pivotal role in a team setting, consistently surpassing daily targets and setting new benchmarks for efficiency
- Conducted bi-weekly brainstorming sessions, which resulted in several actionable solutions to streamline warehouse operations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Carpentry
Future Skills Academy
New Zealand10.2017
High School Diploma -
Church College Pesega
Western Samoa10.2015
Skills
- Conveyor Systems
- Revenue Optimization
- Complex Problem-Solving
- Creative Solutions
- Proactive Leadership: Proven track record of anticipating operational bottlenecks and spearheading initiatives for improvement
- Team Collaboration: Renowned for providing pivotal contributions, fostering team unity, and steering collaborative efforts towards shared objectives
- Lifelong Learning: A staunch believer in continuous skill enhancement, reflected in a commitment to professional workshops and certifications
- Policy and Procedure Adherence
Timeline
Ceiling Panels Specialist
Autex Australia Pty Ltd
02.2020 - Current
Carpentry
Future Skills Academy
High School Diploma -
Church College Pesega
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