Magali Fensterseifer
Prahran,VIC
Summary
10 Years of experience in the beauty industry and 6 years of experience as a receptionist/coordinator, including marketing and sales. Exceptional customer service, strong communication skills, problem-solving, and decision-making, skilled at coordinating appointments, the ability to multitask and prioritize, a proactive attitude, and time management. Proficiency in using appointment scheduling software and handling computer tasks. Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with strong relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Receptionist /Clinic Coordinator
Simply Laser
06.2022 - 07.2023
- Assist in managing, coordinating, and overseeing clinic operations
- Front desk administration including appointment bookings
- Managing administration staff rosters
- Client communications including social media and website assistance
- Maintain customer service and patient care standards for the clinic
- Performed inventory stock, and supply ordering
- Opening & closing duties with cleaning assistance to ensure required hygiene levels
- Cash handling duties
Receptionist /Hair Salon Assistant
Twidale Hair and Makeup
02.2022 - 12.2022
- Greeting and welcoming customers
- Booking and managing appointments
- Managing the ordering and stock control of supplies and sales products
- Cash handling and payments
- Ensuring that the salon is kept clean and organized
- Shampooing, conditioning, and rinsing hair
- Applying hair treatments/ head massage
Receptionist /Salon Manager
Camila K Hair & Beauty
10.2017 - 12.2021
- Salon operations
- Managing all bookings, answering incoming calls, emails, and social media inquiries
- Greeting customers and scheduling appointments using the Shortcuts System
- Customer intake and checkout, pre-bookings, and retail sales by focusing on home care products
- Social Media management and content activation
- Managing employee rostering system
- Database management
- Introduction of the Sustainable Salon recycling program
- Liaising with suppliers such as L`OREAL and Redken
- Ordering retail products and stocking salon supplies
- Addressing and solving client complaints
- Performing hair services when needed
Receptionist /Hair Salon Assistant
Camila K Hair & Beauty
01.2012 - 09.2017
- Answering all incoming calls
- Managing all bookings
- Database management
- Shampooing, conditioning, and rinsing hair
- Drying and blow-drying hair /waves
- Applying hair treatments/ head massage
- Cleaning and organizing the salon
Education
Diploma of Beauty Therapy -
Ella Bache
Melbourne, VIC2024
Dermaplaning
Juliana Gorreri Academy
Brazil2022
Dermo Clean Facial
Bella Art Esthetic School
Brazil2022
Diploma of Management -
City Institute
Sydney, NSW2015
Diploma of Marketing -
City Institute
Sydney, NSW2014
Bachelor of Public Relations -
Pontifical Catholic University of Rio Grande Do Su
Brazil2012
Skills
- Assist in managing, coordinating, and overseeing day-to-day clinic operations
- Front desk administration end-to-end client contact
- Managing therapist rosters
- Performing high customer service and patient care standards for the clinic
- Monthly inventory managing stock, and supply ordering
- Reconciling till and handling cash
- Organizing client folders, taking Observ520 before & after photos
- Organizing staff training with all clinic stakeholders
- High level of knowledge of DMK treatments and products
- Assisting and performing skin treatments, dermaplaning, and facials
- Lash Lift, eyebrow tint, and design
Timeline
Receptionist /Clinic Coordinator
Simply Laser
06.2022 - 07.2023
Receptionist /Hair Salon Assistant
Twidale Hair and Makeup
02.2022 - 12.2022
Receptionist /Salon Manager
Camila K Hair & Beauty
10.2017 - 12.2021
Receptionist /Hair Salon Assistant
Camila K Hair & Beauty
01.2012 - 09.2017
Diploma of Beauty Therapy -
Ella Bache
Dermaplaning
Juliana Gorreri Academy
Dermo Clean Facial
Bella Art Esthetic School
Diploma of Management -
City Institute
Diploma of Marketing -
City Institute
Bachelor of Public Relations -
Pontifical Catholic University of Rio Grande Do Su
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