Magali Williams
Office Manager/Tour Guide
12 Napier St, Trinity Park,QLD
Summary
I have a strong background in dealing with the general public as seen in the many different areas of my working life. I believe that excellent customer service is paramount to the running of any organisation. I am efficient, friendly and reliable with numerous skills in administration and communication.
Overview
36
36
years of professional experience
11
11
years of post-secondary education
Work History
Tour Guide/Shuttle Bus Hosting
Guides Australia/Intercruises
Cairns/Yorkeys Knob/Port Douglas, Qld
03.2016 - Current
- Tour Guide for Guides Australia for cruise ship passengers when in port.
- Interacting with Shore Excursion manager, cruise ship employees and guests
- Accompany guests on excursions, giving commentary on local area and sights
- Prior to Covid - Shuttle Bus Host for Intercruises when cruise ships dock at Yorkeys
Office Manager
Self Employed
Trinity Park, QLD
08.2002 - Current
Co owner of Mosquito Cairns/See TV Cairns.
- Administration role including payroll, invoicing and BAS
- Organise work schedules for employees
- Deal with customer enquiries via email and phone
- Deal with orders from suppliers
Senior Travel Agent/Manager
STA Travel, Thomas Cook And National World Travel
Cairns And Hobart
09.1999 - 07.2002
- Selling domestic and international airfares to public
- Selling travel packages, tours and insurance
- Top Sales consultant in Qld for STA Travel Cairns
- Manager at National World Travel Cairns, overseeing 4 staff members.
- Increased sales and yield in branch
Owner of Video Store in Cairns
Self Employed
12.1995 - 08.1999
- Dealing with customers, local businesses and community groups on a daily basis
- Increased sales and yield 10 fold
HM Immigration Officer
Home Office, UK Government
Heathrow Airport
06.1992 - 09.1995
- Dealing with arriving and departing passengers.
- Dealing with asylum seekers, members of Security Agencies and airport staff
- Training of new employees
- Member of Home Office Communication Team and Surveillance Team
Education
Bachelor of Arts - French And Spanish - Joint Honours
Durham University
Durham 09.1986 - 07.1990
3 A Levels, International Baccalaureate
Reigate Sixth Form College
09.1983 - 07.1985
9 O Levels/2 AO Levels
City of London Freemens School
Ashtead Park 09.1977 - 07.1983
Skills
Fluent in French and Spanish
Professional and Hardworking
Strong interpersonal skills
Organised and Reliable
Computer Literate
Timeline
Tour Guide/Shuttle Bus Hosting
Guides Australia/Intercruises
03.2016 - Current
Office Manager
Self Employed
08.2002 - Current
Senior Travel Agent/Manager
STA Travel, Thomas Cook And National World Travel
09.1999 - 07.2002
Owner of Video Store in Cairns
Self Employed
12.1995 - 08.1999
HM Immigration Officer
Home Office, UK Government
06.1992 - 09.1995
Bachelor of Arts - French And Spanish - Joint Honours
Durham University
09.1986 - 07.1990
3 A Levels, International Baccalaureate
Reigate Sixth Form College
09.1983 - 07.1985
9 O Levels/2 AO Levels
City of London Freemens School
09.1977 - 07.1983