Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magali Williams

Office Manager/Tour Guide
12 Napier St, Trinity Park,QLD

Summary

I have a strong background in dealing with the general public as seen in the many different areas of my working life. I believe that excellent customer service is paramount to the running of any organisation. I am efficient, friendly and reliable with numerous skills in administration and communication.

Overview

36
36
years of professional experience
11
11
years of post-secondary education

Work History

Tour Guide/Shuttle Bus Hosting

Guides Australia/Intercruises
Cairns/Yorkeys Knob/Port Douglas, Qld
03.2016 - Current
  • Tour Guide for Guides Australia for cruise ship passengers when in port.
  • Interacting with Shore Excursion manager, cruise ship employees and guests
  • Accompany guests on excursions, giving commentary on local area and sights
  • Prior to Covid - Shuttle Bus Host for Intercruises when cruise ships dock at Yorkeys

Office Manager

Self Employed
Trinity Park, QLD
08.2002 - Current

Co owner of Mosquito Cairns/See TV Cairns.

  • Administration role including payroll, invoicing and BAS
  • Organise work schedules for employees
  • Deal with customer enquiries via email and phone
  • Deal with orders from suppliers

Senior Travel Agent/Manager

STA Travel, Thomas Cook And National World Travel
Cairns And Hobart
09.1999 - 07.2002
  • Selling domestic and international airfares to public
  • Selling travel packages, tours and insurance
  • Top Sales consultant in Qld for STA Travel Cairns
  • Manager at National World Travel Cairns, overseeing 4 staff members.
  • Increased sales and yield in branch

Owner of Video Store in Cairns

Self Employed
12.1995 - 08.1999
  • Dealing with customers, local businesses and community groups on a daily basis
  • Increased sales and yield 10 fold

HM Immigration Officer

Home Office, UK Government
Heathrow Airport
06.1992 - 09.1995
  • Dealing with arriving and departing passengers.
  • Dealing with asylum seekers, members of Security Agencies and airport staff
  • Training of new employees
  • Member of Home Office Communication Team and Surveillance Team

Education

Bachelor of Arts - French And Spanish - Joint Honours

Durham University
Durham
09.1986 - 07.1990

3 A Levels, International Baccalaureate

Reigate Sixth Form College
09.1983 - 07.1985

9 O Levels/2 AO Levels

City of London Freemens School
Ashtead Park
09.1977 - 07.1983

Skills

    Fluent in French and Spanish

Professional and Hardworking

Strong interpersonal skills

Organised and Reliable

Computer Literate

Timeline

Tour Guide/Shuttle Bus Hosting

Guides Australia/Intercruises
03.2016 - Current

Office Manager

Self Employed
08.2002 - Current

Senior Travel Agent/Manager

STA Travel, Thomas Cook And National World Travel
09.1999 - 07.2002

Owner of Video Store in Cairns

Self Employed
12.1995 - 08.1999

HM Immigration Officer

Home Office, UK Government
06.1992 - 09.1995

Bachelor of Arts - French And Spanish - Joint Honours

Durham University
09.1986 - 07.1990

3 A Levels, International Baccalaureate

Reigate Sixth Form College
09.1983 - 07.1985

9 O Levels/2 AO Levels

City of London Freemens School
09.1977 - 07.1983
Magali WilliamsOffice Manager/Tour Guide