Magalie Chitolo
Toowoomba,QLD
Summary
Proactive and dynamic individual with exceptional character. A degree in Criminology and Criminal Justice, has equipped me with a comprehensive understanding of Australia’s legal system, criminal behaviour, and evidence-based policing strategies. Through my studies, I have developed strong analytical capabilities, sound ethical judgment, and effective problem-solving skills essential for contributing to complex national investigations. I possess practical experience in conducting research, preparing detailed reports, and collaborating efficiently in high-pressure and multidisciplinary environments. Furthermore, my background experience in customer service has provided me with the ability to demonstrate excellent communication and problem-solving skills in fast -paced environments. Demonstrating a commitment to integrity, accountability, and cultural competence, I am well-prepared to support the Australian Federal Police in advancing its mission to protect the community and uphold the rule of law.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Coles Supermarket
02.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Enabled customers to feel welcomed, important, and appreciated by resolving customer complaints with professionalisim and answering questions about products sold throughout store.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Southern Queensland
Toowoomba, QLD05-2025
Skills
- Reliability and Punctuality
- Communication
- Problem solving and Conflict Resolution
- Integrity, Honesty and Ethical decision-making
- Analytical and Critical Thinking
- Understanding of law and Criminal Justice System
Accomplishments
I have successfully completed a Bachelor of Arts Degree in Criminology and Criminal Justice in May 2025 at the University of Southern Queensland
Certification
Currently holding a Certificate III in Business
Refeeres
Name: Ulrika Herold
Phone: 0477450180
Email: uhero1@eq.edu.au
Occupation: Legal Teacher
Name: Gary Dahler
Phone: 0456656763
Email: Coles.4452.manager@coles.com.au
Occupation: Coles Highfields Manager
Languages
English
Native or Bilingual
French
Full Professional
Lingala
Full Professional
Spanish
Full Professional
Timeline
Customer Service Cashier
Coles Supermarket
02.2023 - Current
Bachelor of Arts - Criminology And Criminal Justice
University of Southern Queensland
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