Magalie Watkins

A member of a quality department established to continuously improve the quality and efficiency of Schneider Electric.

• Effective Problem Solver, in the event of unforeseen issues or challenges, I am comfortable taking actions to minimise disruptions and maintain customer satisfaction.
• Active volunteer at company BBQ's and passionate about supporting local businesses and communities - encourage sharing home grown vegetables and plants
• Applied quality improvement methodologies, to establish a culture of continuous improvement

Cafe assistant in a Bar Tabbac / Cafe in Normandy France:

• Made coffee/tea, served drinks at bar and tables
• Wiped, sanitised and maintained floors, tables and equipment to adhere with company standards and procedures.
• Promoted a positive work environment through clear communication and teamwork among staff members.
• Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
• Supported daily operations by performing cash handling responsibilities accurately and efficiently.
• Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.

Established an innovative department focused on delivering exceptional service to all customers of LK property developments whilst contributing to re-occurring sales of $5 – 10M per month.

• Successfully set up and managed the Concierge department, from defining its vision, strategy, and objectives to hiring of employees, setting KPI's whilst regularly reviewing operational performance.
• Defined and documented the LK property buyer journey including all interaction points and channels of communications and project managed the effective execution of all Concierge requirement - actively supported high profile launch events for Capitol Grand.
• Managed supplier relationships and the delivery of all exclusive customer gifts, whilst continually driving improvements in call quality and data stored in the CRM to efficiently support sales and marketing.

• Prepared tables and coordinated service to multiple dining areas.
• Maintained order efficiency and accuracy through clear communication with kitchen staff,
• Collaborated with team members to consistently provide efficient service during peak hours.