Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
BusinessDevelopmentManager

Magdalena Castillo

Leppington,NSW

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Work well under pressure in a busy environment and handling all types of challenging situations. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Supervisor

Hilton Hotel & Suites
11.2022 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Arcade Attendant

Kingpins Bowl
03.2021 - 10.2022
  • Greeted customers and ascertained what each customer wants or needs
  • Sold average of 50 $100 cards a week
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Processed up to 300 customer orders per day
  • Assist customers with queries, processing sales, returns and gift vouchers
  • Filled and flashed product in redemption games as needed
  • Learned how to do acute fixtures and repairs on games

Office Assistant

Monoland Pty Ltd
01.2021 - 03.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Cashier

KFC
10.2019 - 01.2021
  • Maintained high standards of customer service during fast paced ‘rush' hours
  • Provide hospitality, working upfront greeting and providing friendly customer service
  • Worked FOH and BOH
  • Prepare daily food items, and cook simple foods
  • Maintained proper safety precautions and sanitary measures
  • Clean and organize eating, service, and kitchen areas
  • Receive payment by cash, credit cards and vouchers

Cashier

Bamboo Field
01.2018 - 01.2019
  • Performed opening shifts, organising everything ready for the day
  • Welcomed and helped customer inquiries, to what they wanted to order, and I prepared their order
  • Handled, cash and credit payments, and stocked merchandise and count drawers

Education

Bachelor of Law -

Western Sydney University
Sydney, NSW

Skills

  • Customer service
  • Time management
  • Fast and efficient service worker
  • Sales and marketing
  • Quick learner
  • Customer oriented
  • Dedicated team player
  • Hospitality
  • Priority Management
  • Staff Management
  • Data Inputting
  • Financial Management

Languages

Mongolian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor

Hilton Hotel & Suites
11.2022 - 05.2023

Arcade Attendant

Kingpins Bowl
03.2021 - 10.2022

Office Assistant

Monoland Pty Ltd
01.2021 - 03.2021

Cashier

KFC
10.2019 - 01.2021

Cashier

Bamboo Field
01.2018 - 01.2019

Bachelor of Law -

Western Sydney University

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Magdalena Castillo