Magdalena Castillo
Leppington,NSW
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Work well under pressure in a busy environment and handling all types of challenging situations. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Hilton Hotel & Suites
11.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reviewed files, records and other documents to obtain information to respond to requests.
Arcade Attendant
Kingpins Bowl
03.2021 - 10.2022
- Greeted customers and ascertained what each customer wants or needs
- Sold average of 50 $100 cards a week
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Processed up to 300 customer orders per day
- Assist customers with queries, processing sales, returns and gift vouchers
- Filled and flashed product in redemption games as needed
- Learned how to do acute fixtures and repairs on games
Office Assistant
Monoland Pty Ltd
01.2021 - 03.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Cashier
KFC
10.2019 - 01.2021
- Maintained high standards of customer service during fast paced ‘rush' hours
- Provide hospitality, working upfront greeting and providing friendly customer service
- Worked FOH and BOH
- Prepare daily food items, and cook simple foods
- Maintained proper safety precautions and sanitary measures
- Clean and organize eating, service, and kitchen areas
- Receive payment by cash, credit cards and vouchers
Cashier
Bamboo Field
01.2018 - 01.2019
- Performed opening shifts, organising everything ready for the day
- Welcomed and helped customer inquiries, to what they wanted to order, and I prepared their order
- Handled, cash and credit payments, and stocked merchandise and count drawers
Education
Bachelor of Law -
Western Sydney University
Sydney, NSWSkills
- Customer service
- Time management
- Fast and efficient service worker
- Sales and marketing
- Quick learner
- Customer oriented
- Dedicated team player
- Hospitality
- Priority Management
- Staff Management
- Data Inputting
- Financial Management
Languages
Mongolian
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Hilton Hotel & Suites
11.2022 - 05.2023
Arcade Attendant
Kingpins Bowl
03.2021 - 10.2022
Office Assistant
Monoland Pty Ltd
01.2021 - 03.2021
Cashier
KFC
10.2019 - 01.2021
Cashier
Bamboo Field
01.2018 - 01.2019
Bachelor of Law -
Western Sydney University