Magdalena De Guzman, RN CFM

Knowledgeable and dedicated customer service professional with extensive experience in Facilities Management industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Certified Facility Manager

• International Facility Management Association
• Credential ID 1018350
• 11/ 2021 - Present

Registered Nurse

• Philippine Professional Regulation Commission
• Credential ID 0564783
• 06/2019 - Present

Asia Pacific Digital First

• This is a program that enables to experiment and embeds the digital ways of working across Zendesk.

Global Ergonomics Program

• This is a global program that will align ergonomic programs and processes for support teams and employees to effectively respond to a remote-first workforce.

Limited Reoccupancy (Manila, Singapore, Tokyo)

• This is a re-occupancy process that provides spaces for focused work for colleagues who wish to step away from their home office setup.

Manila ROAM Neighborhoods

• This is a program used to calculate assumed in-office headcount based on current percentage split and then apply 1:1.3 ratio to determine number of workstations that should be allocatedto each department / team.

B3 Office Extension

• This is a an office flt-out projectfor Atlassian Philippines, Inc. to accommodate the growing number of headcounts in the Manila office.

Work Schedule in Workday

• This is a process that captures the work schedule of all Zendesk Manila employees, built it with a system that will help support the operations while the business expands.

Manila COVID-19 Vaccination Program

• This is a program built for procurement and administration of COVID-19 vaccines for Philippines-based employees and eligible dependents.

Manila Speakeasy and Reception Revamp

• This is a fit out of a hidden corner in the Manila office which is a place of intrigue and a thrilling secret that helps build camaraderie among Philippines based employees. This also includes the revamp of the reception area to follow the look and feel of Zendesk across global offices.

Global Space IQ Rollout

• This is a process that standardize Workplace Experience team's use of SpaceIQ, adopt SpaceIQ as the single source of truth for space and capacity metrics which thus supports employee way finding and workstation reservation.

FlexOffice Program

• This allows employees to work out of a space at any locally available co-working office through a software called Upflex.

L.I.F.E Challenger for Q1

• EXLService Philippines, Inc.
• 04/ 2014

L.I.F.E Challenger for Q1

• EXLService Philippines, Inc.
• 04/ 2013

Facilities Quarterly Award: Best Performer of Q2

• EXLService Philippines, Inc.
• 07/ 2013

Facilities Quarterly Award: Top Performer of Q3

• EXLService Philippines, Inc.
• 10/ 2012

Facilities Quarterly Award: Top Performer of Q2

• EXLService Philippines, Inc.
• 07/ 2012