Magdalena Kasperska

· Acting as the main point of contact for office visitors and manage phone calls

· Maintaining all office supplies (e.g. stationary orders, printer supplies, cleaning/kitchen supplies, safety kits) including coordination of external office cleaners.

· Providing administrative support to the AMA team including the company directors. (e.g. printing/scanning/filing and posting).

· Maintaining AMA Databases.

· Managing employee and company assets and travel.

· Facilitating meetings and coordinating internal events.

· General Housekeeping (e.g. Unloading/Loading Dishwasher, Cleaning Kitchen and Common Area Rooms e.g. Boardroom, Meeting rooms etc.)

· Assisting with HR Records Management

· Assisting with Financial Records Management and Approvals

· Planning and Organizing of Social Events

· Onboarding and Deboarding of Employees, including IT setup and desk management

· Complete job postings on Seek and other relevant notice boards as required.

· Conducting File Audits to meet compliance standards

· Administering accounts payable, accounts receivable and bank reconciliations.

· Management of employee payroll

· Controlling month-end and year-end close processes

· Reporting to General Managers on debtors, invoice processing and outstanding bank guarantees

· Administering the Bank Guarantee facility

• Aided colleagues, managers, and customers through regular communication and assistance.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Drafted and distributed invoices for outstanding payments.
• Processed purchase orders, service contracts and financial reports.
• Managed team petty cash, purchase orders and account transactions.
• Computerized office activities, maintained customer communications, and tracked records through delivery.

• Coordinated schedules of activities, events, and field trips.
• Taught students basic academic, behavioral, and social skills.
• Applied play-based strategies to provide diverse approaches to learning.
• Provided individualized instruction and support to meet personal needs of each child.
• Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
• Promoted sensory development by providing access to different textures.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Addressed behavioral and learning issues with parents and daycare management.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Communicated with children's guardians about daily activities, behaviors and related issues.
• Maintained safety and cleanliness by sterilizing toys and surfaces.
• Engaged with children on individual basis to build positive relationships and promote learning.
• Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
• Actively encouraged children to develop their communication, problem-solving and social skills.
• Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

• Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
• Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
• Maintained exacting standards of quality and performance.
• Created healthy nutritious menus to serve at important functions.
• Identified and resolved customer complaints concerning food or lodging.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.