Magdalena Ullmann
Clear Island Waters
Summary
Dynamic professional with a diverse background in education, tourism, and customer service, showcasing adaptability across multiple roles. Successfully managed an online business, demonstrating a commitment to high-quality service delivery and sales. Core competencies include effective communication and educational excellence, positioning well for future opportunities. Excited to re-enter the workforce after self-employment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ecommerce Business Assistant
Self Employed Family Business
Clear Island Waters
02.2020 - 01.2025
- Created and managed website content, including product descriptions, customer reviews, and promotional materials.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Organized digital advertising campaigns on various platforms such as Google Ads, Facebook Ads, and Instagram Ads.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Deployed SEO tactics through keyword research and optimization of metadata and copywriting in order to increase visibility in search engine results pages.
Kindergarten Teacher
Our Lady of Lourdes Catholic Primary School
Arnos Grove
10.2006 - 07.2007
- Developed lesson plans consistent with the UK National Curriculum.
- Provided a safe learning environment where children could explore their creativity.
- Integrated a variety of educational programs to develop a strong academic foundation, in particular, literacy and numeracy.
- Used wide range of instructional strategies and technologies to meet and enhance needs of diverse student population.
- Established and reinforced rules for behavior, policies, and procedures to maintain a peaceful environment among students.
- Monitored, documented and reported students' progress and performance.
- Integrated music, art, drama, literature, science, and math into lesson plans for hands-on learning experiences through play and social interaction.
Primary School RFF Teacher
Fairfield Primary School
Fairfield
01.2006 - 08.2006
- Developed and implemented engaging lesson plans in line with state curriculum standards and RFF role (release from face-to-face).
- Implemented school-wide initiatives and programs in the creative arts, through drama, dance, and music.
- Integrated technology into the curriculum as part of the instruction process.
- Created and adapted lessons to fit children's needs and learning styles.
- Maintained positive classroom culture through behavior management techniques.
- Created interactive classroom atmosphere to maintain student interest and facilitate learning.
- Managed student behavior in accordance with established rules and procedures.
Tourist Information Officer
Sydney Olympic Park Authority
Olympic Park
01.2003 - 03.2006
- Delivered a broad range of superior Visitor Center services in person, by phone, or media with patrons of diverse backgrounds.
- Greeted and assisted customers with on site booking reservations.
- Managed communication equipment, PowerPoint, and theatre.
- Maintained a database of local tourism-related activities and services for use by tourists.
- Acquired tickets and fees from individuals and larger groups prior to start of tour.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Banking and balancing of daily takings.
- Engaged in off-site promotional activity: tourism seminars, information booths, and public forums.
- Conducted market research projects, including the collation of statistics.
Customer Service Officer / Shift Coordinator
National Trust of Australia - Old Melbourne Gaol
Melbourne
01.2001 - 01.2003
- Booked educational programs and tours for primary, secondary, and tertiary education.
- Coordinated and hosted public and private tours.
- Trained new employees on company policies related to customer service practices.
- Maintained accurate records of customer interactions and transactions.
- Sold merchandise, processed payments, and updated balances and customer totals.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer issues in an efficient and timely manner.
- Supervised functions, meetings, events, while liaising with caterers and corporate clients.
- Implemented procedures for managing client inquiries, reservations, and cancellations.
Education
Bachelor of Teaching (Primary) -
University of Western Sydney
Sydney, NSW04-2006
Bachelor of Applied Science Tourism Management -
Royal Melbourne Institute of Technology
Melbourne, VIC10-2002
High School Diploma -
St Mary's Senior High School
St Mary's12-1997
Skills
- Customer service best practices
- Project planning
- Payment processing and banking
- Marketing assistance
- Team productivity
- Conflict resolution
- Empathy and patience
- Customer relations
- Project-based learning
- Classroom management
- Organisation and time management
- leadership
Affiliations
- Enjoy reading Psychology and Personal Development books
- Cooking and nutrition
- Travelling
- Fitness
Languages
Polish
Limited
Certification
- Senior First Aid Certificate
- Industry Studies (hospitality) Certificate
- Food Health and Safety
References
References available upon request.
Timeline
Ecommerce Business Assistant
Self Employed Family Business
02.2020 - 01.2025
Kindergarten Teacher
Our Lady of Lourdes Catholic Primary School
10.2006 - 07.2007
Primary School RFF Teacher
Fairfield Primary School
01.2006 - 08.2006
Tourist Information Officer
Sydney Olympic Park Authority
01.2003 - 03.2006
Customer Service Officer / Shift Coordinator
National Trust of Australia - Old Melbourne Gaol
01.2001 - 01.2003
Bachelor of Teaching (Primary) -
University of Western Sydney
Bachelor of Applied Science Tourism Management -
Royal Melbourne Institute of Technology
High School Diploma -
St Mary's Senior High School
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