MAGDALENE ARAGU
Karratha,WA
Summary
Enrolled Nurse with extensive experience as an Aboriginal Health Worker, specializing in Chronic Health and Social & Emotional Wellbeing. Proven ability to work effectively with Indigenous communities across remote areas. Committed to continuous personal and professional development in the health sector. Strong focus on delivering quality care and improving health outcomes.
Overview
23
23
years of professional experience
Work History
Member Services Casemanager
PKKP (Puutu Kunti Kurruma and Pinikura) Aboriginal Corporation
- Provide assistance to members of PKKP
- Trust request application
- House maintenance
- Help members with emails/phonecalls
Aboriginal Community Liaison
Connect Paediatrics Therapy Service
01.2021 - 01.2024
- COMMUNICATE between clients and the organization.
- Improve communications between clients and Connect staff and improve continuity of care.
- Building trust confidently so clients can engage with Connect Paediatrics therapy service.
- Help stimulate consideration of the needs of the local Aboriginal Community.
- Provide holistic approach to empower clients positively.
- Increase culturally safe care.
- Work collaboratively with therapists of Connect and other networks.
- Acknowledge country. Connection to country is crucial to the well-being of Aboriginal and Torres Strait Islander people.
Rehabilitation Support Officer
Yaandina Family Centre
Roebourne, Western Australia
01.2015 - 05.2018
- Assisted clients with life skills, including personal hygiene, eating, and making good choices.
- Managed 12-14 clients in a rehabilitation centre.
- Encouraged good habits and modelled practical problem-solving for staff and clients.
- Evaluated quality problems and performed handovers to identify and resolve issues.
- Assisted with proactive client outreach initiatives through work duties and work skills program as required as well as escort residents to appointments and social outings and documented client correspondence in file system.
- Ensure and monitor safety and security of all premises, staff, clients, and property, e.g., locking gates, buildings, and sheds.
- Follow all OH&S procedures to ensure safe work practices.
Chronic Disease Aboriginal Health Worker
Mawarnkarra Health Service
Roebourne, Western Australia
02.2012 - 06.2014
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Worked with various clients/patients to understand requirements and provide exceptional clinical service.
- Assisted clients with life skills, including personal hygiene, eating, and making good choices.
- Documented, updated, and maintained database of existing and potential customers in Communicare.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer/client’s service provision.
- Recorded data and kept communication log on day-to-day basis for supervisors and other support staff, encouraging smooth transitions of care plans.
- Planned with RN and helped lead engaging activities for Chronic Disease clients.
- Developed and executed plans to monitor standard process adherence.
- Received incoming calls and messages and addressed or triage phone requests.
Residential Youth Carer
St John Of Gods - Horizon House
Broome, Western Australia
03.2010 - 06.2012
- Collaborated with Residential Youth Carer to identify ways to improve services for clients.
- Managed 5 Indigenous boys aged between 15 to 23.
- Youth engagement and consultation
- Liaison with employers, training providers or other service providers
- Documenting and reporting information
- Working with families
- Mentoring and/or advocating.
- General housekeeping and transportation
- Administration tasks
Supervisor/Youth Care Worker
Broome Residential College
Broome, Western Australia
07.2009 - 09.2009
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Assisted with and help management 100 students.
- Youth engagement and consultations
- Conducted routine inspections of girl’s dormitory.
- General housekeeping and transportation
- Mentoring and/or advocating.
- Administration tasks
- Documenting and reporting information
Home and Community Aged Carer
Bran Nue Day Centre with Southern Cross Home Care
Broome, Western Australia
01.2008 - 06.2009
- Worked with elderly customers to understand requirements and provide exceptional Care service.
- Worked in age care with each wing catering for at least 10 - 15 elderly clients.
- Assisted feeding elderly clients either by hand feeding or through enteral feeders.
- All specific care providing bathing; feeding; exercising (lifting, pushing, and rotating) this was performed on daily basis.
- Driver/transportation
- General observation and assessment
- Community outings - shopping expeditions, beach and other activities as well as family friend’s visitations and banking/postage to enhance social and emotional wellbeing.
Aboriginal Health Worker for Chronic Disease
Broome Regional Aboriginal Medical Service (BRAMS)
Broome, Western Australia
03.2001 - 11.2007
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives to clientele basis over 100.
- Resolved conflicts and negotiated agreements between parties to reach win-win solutions to disagreements and clarify misunderstandings.
- Converted community contacts into potential clients through networking, consistency, and credibility.
- Welcomed visitors to office, communicated arrival to team and managed visit expectations.
- Accountable to manage medication issues and administration.
- Report consultation with medical practitioners
- Liaise, mentor, and provide advice with families and friends.
- Undertake daily medical observation and assessments.
- Research and close networks with professional advocates
- Clinical administration duties and reporting as required.
Education
Diploma of Counselling - undefined
Currently studying
Diploma in AOD: Alcohol and Other Drugs - undefined
12.2020
Diploma in Community Service - Mental Health
12.2015
Certificate IV - Mental Health
12.2014
Diploma - Nursing (Enrolled/Division 2 Nursing)
12.2009
Certificate II - Medication Management in Aboriginal Health
12.2004
Advance Diploma - Social and Emotional Wellbeing
12.2002
Certificate IV - Advance Certificate in Aboriginal Health Work
06.2000
Skills
Verbal and written communication
IT skills
Customer care
Relational skills
Organizational leadership
Critical problem analysis
Effective scheduling
Adaptable competencies
Problem-solving abilities
Timeline
Aboriginal Community Liaison - Connect Paediatrics Therapy Service
01.2021 - 01.2024
Rehabilitation Support Officer - Yaandina Family Centre
01.2015 - 05.2018
Chronic Disease Aboriginal Health Worker - Mawarnkarra Health Service
02.2012 - 06.2014
Residential Youth Carer - St John Of Gods - Horizon House
03.2010 - 06.2012
Supervisor/Youth Care Worker - Broome Residential College
07.2009 - 09.2009
Home and Community Aged Carer - Bran Nue Day Centre with Southern Cross Home Care
01.2008 - 06.2009
Aboriginal Health Worker for Chronic Disease - Broome Regional Aboriginal Medical Service (BRAMS)
03.2001 - 11.2007
Member Services Casemanager - PKKP (Puutu Kunti Kurruma and Pinikura) Aboriginal Corporation
- Diploma of Counselling,
- Diploma in AOD: Alcohol and Other Drugs,
Marr Mooditj Training Inc - Diploma in Community Service, Mental Health
Marr Mooditj Training Inc - Certificate IV, Mental Health
Marr Mooditj Foundation Inc - Diploma, Nursing (Enrolled/Division 2 Nursing)
Kimberley Aboriginal Medical Services Council Inc - Certificate II, Medication Management in Aboriginal Health
Kimberley Aboriginal Medical Service Council Inc - Advance Diploma, Social and Emotional Wellbeing
Kimberley Aboriginal Medical Service Council Inc - Certificate IV, Advance Certificate in Aboriginal Health Work