Summary
Overview
Work History
Education
Skills
Timeline
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Magenta Punch

MAIDSTONE,VIC

Summary

Driven Independent Business Owner at Naturally Bright Candles, I excelled in strategic planning and customer service, growing business revenue through innovative marketing strategies and exceptional service. Leveraged social media marketing and teamwork to enhance brand identity, achieving sustained success and operational efficiency. Skilled in financial management and fostering collaboration, I ensured fiscal stability and a culture of innovation.

Overview

13
13
years of professional experience

Work History

Independent Business Owner

Naturally Bright Candles
06.2011 - Current
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
  • Increased client satisfaction by providing personalized business solutions and exceptional customer service.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
  • Mitigated potential risks through the implementation of robust contingency plans safeguarding the company''s interests in times of uncertainty.
  • Grew business revenue by identifying new market opportunities and implementing targeted marketing strategies.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Established a solid online presence through engaging social media content and responsive website design to reach a wider audience base effectively.
  • Developed comprehensive business plans outlining short-and long-term objectives, guiding decision-making processes for sustained success.
  • Delivered compelling sales presentations to prospective clients emphasizing the benefits of partnering with our organization.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Leveraged data analytics tools to track performance metrics, utilizing insights gained for continuous improvement initiatives.
  • Diversified product offerings to cater to changing market demands, successfully attracting new customers while retaining existing clientele.
  • Negotiated favorable contracts with suppliers, securing high-quality materials at competitive prices for improved profitability.
  • Streamlined operations through effective management of resources, resulting in reduced overhead costs and increased profit margins.
  • Implemented financial planning strategies to optimize cash flow and maintain fiscal stability during periods of rapid growth.
  • Fostered a culture of innovation within the company by encouraging team members to share ideas openly for ongoing growth potential.

Education

Year 10 -

Applecross Senior High School
Ardross, WA

Certificate IV - Arts And Contemporary Design

North Metropolitan TAFE
Perth, WA
10.2011

Skills

  • Social Media Marketing
  • Business Development
  • Operations Management
  • Strategic Planning
  • Business Growth
  • Financial Administration
  • Recruiting and training
  • Staffing
  • Policy and procedure implementation
  • Human Resources Management
  • Business marketing
  • Financial Planning
  • Budget Management
  • Vendor Relations
  • Planning and execution
  • Small business operations
  • Project Management
  • Business growth and retention
  • Negotiation
  • New business launch
  • Financial Management
  • Customer Service
  • Teamwork and Collaboration

Timeline

Independent Business Owner

Naturally Bright Candles
06.2011 - Current

Year 10 -

Applecross Senior High School

Certificate IV - Arts And Contemporary Design

North Metropolitan TAFE

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