Maggie Davis
Yetholme,NSW
Summary
Caring Disability Support Worker skilled at working with individuals living with disability issues. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Hardworking and passionate job seeker with strong organizational skills moving back to Young eager to secure a position with LFE and ready to help the team achieve goals.
Overview
9
9
years of professional experience
Work History
Disability Support Worker
Millers Complet Care
07.2023 - Current
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Conducted in-home visits to provide supportive services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
Hospital Assistant Grade 2
Health Share
01.2021 - 07.2023
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Promoted teamwork among nursing staff by collaborating on challenging cases or offering assistance when needed.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained a clean and safe environment for patients through regular cleaning of rooms and equipment.
- Reduced risk of infection by following strict infection control guidelines when handling materials or interacting with patients.
- Delivered high-quality care to [Type] patients in hospital facility.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Participated in ongoing training sessions to stay current on best practices in healthcare support roles.
- Upheld infection control and prevention policies across different patient-facing areas.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Hospitality Assistant
Juicy Lucy's Cafe
03.2015 - 12.2021
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Increased sales significantly by upselling higher-end products to customers.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Provided guests with personalized recommendations on dining options, local attractions, and activities based on preferences.
- Maintained exacting standards of quality and performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Identified and resolved customer complaints concerning food or lodging.
- Trained new team members on company policies, procedures, and best practices to maintain consistency in service delivery.
- Collaborated with management to develop new strategies for improving overall guest experience.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
Education
Certificate III - Individual Support Disability
Bathurst TAFE
Bathurst, NSW07.2024
Skills
- Transportation Assistance
- Dressing assistance
- Mobility support
- Documentation skills
- Decision-Making / problem-solving
- Housekeeping and meal preparation
- Good listening skills and the ability to follow directions
- Clear friendly communication skills and to speak with confidence
- Confident to collaborate with team member and work as part of a team
- High level of safety awareness
- Customer service experience
- A positive ‘can do' attitude
- Trustworthy, honest punctual and reliable
- Willingness to work at short notice or complete overtime as required
- Motivated to take on challenges with minimal direction
- Confident to problem solve, identify when a task needs correcting or seek help when required
- Commitment to learning all aspects of my employment
Timeline
Disability Support Worker
Millers Complet Care
07.2023 - Current
Hospital Assistant Grade 2
Health Share
01.2021 - 07.2023
Hospitality Assistant
Juicy Lucy's Cafe
03.2015 - 12.2021
Certificate III - Individual Support Disability
Bathurst TAFE
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