Maggie Dwyer
Melbourne
Summary
Dedicated and motivated individual with a strong work ethic and a proven ability to quickly adapt and learn new skills. I am committed to delivering high-quality work and contributing positively to team goals. Eager to leverage my enthusiasm to make a meaningful impact in a dynamic work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Coles Supermarket
11.2022 - 11.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers exact specifications.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Assistant Educator
Camp Australia
01.2022 - 09.2023
- Supervised children aged 6 - 12
- Planned play-based learning experiences
- Prepared meals for the children
- Completed relevant paperwork
Customer Service Representative
StarTek
11.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
Certificate III - Information Technology
Chisholm Institute
Melbourne, VIC07-2025
High School Diploma -
Upwey High School
Melbourne, VIC12-2020
Skills
- Typing Speed: 85 WPM with high accuracy
- Attention to detail
- Patience and empathy
- Critical thinking
- Conflict resolution
- Web and technical skills
- Kind and passionate
- Communicative
Certification
- Working with Children's Check
- Police Check
- Current VIC Drivers Licence
- First Aid Certificate
Timeline
Online Personal Shopper
Coles Supermarket
11.2022 - 11.2023
Customer Service Representative
StarTek
11.2022 - 02.2023
Assistant Educator
Camp Australia
01.2022 - 09.2023
- Working with Children's Check
- Police Check
- Current VIC Drivers Licence
- First Aid Certificate
Certificate III - Information Technology
Chisholm Institute
High School Diploma -
Upwey High School
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