Maggie Elassal
Campbelltown,NSW
Summary
To establish a career within the customer service/fitness industry. To work towards improving the quality of service, products and results provided to customers with varying needs. In addition, to work in an environment where teamwork, efficiency, high personal standards and the ability to perform autonomously is expected and rewarded.
Overview
22
22
years of professional experience
Work History
Photo Editor
Story Tellers Wedding Collective
11.2022 - Current
- Utilize advanced knowledge of photo editing software and techniques to produce high-quality images for customers, drawing on creativity and attention to detail.
- Review, cull and organize raw images from photoshoots for editing using photo mechanic.
- Edit, crop, enhance and modify images by adjusting brightness, contrast, saturation, sharpness, and removing blemishes or unwanted elements using Adobe Lightroom.
- Maintain a consistent look and feel across a batch of images.
- Efficiently handle multiple projects and meet tight deadlines.
- Proficient in software's Adobe Lightroom, Dropbox, Photo Mechanic, Narrative Select, and Pixiset.
Membership Consultant/Gym Receptionist
Pink Gym
02.2019 - 09.2021
- Greeting and checking in members and guests
- Answering phone inquiries and providing customer service
- Scheduling class timetables and appointments
- Processing payments and maintaining accurate records
- Assisting with membership sales and renewals
- Assisting with marketing and promotional activities
- Maintaining a clean and organized reception area
- Assisting with the maintenance of gym equipment
- Assisting with the ordering of supplies and inventory
- Troubleshooting and resolving customer complaints and issues
- Providing general administrative support as needed
- Provided information about restrictions and optional services.
- Actively engaged clients upon entrance with pleasant greeting.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared pricing agreements and contracts to close sales.
Customer Service Associate
IBM Super Life
02.2008 - 12.2010
- Answering member enquiries and superannuation account maintenance
- Identifying account errors and finding an appropriate resolution
- Logging calls and written enquiries on a case management system
- Follow up outstanding cases on a daily basis
- Responding to written enquiries
- Sending specific plan information, forms, brochures and other documentation to members when requested
- Processing quotations and other superannuation administration transactions
- Assisting administrators with client and member contact such as obtaining payment details, following up insurance claim status etc
- Participating in call simulations, call recording and monitoring
- Updating member details such as beneficiary nominations and TFN's
- Liaise on all levels with internal and external clients
- Inform members with legislative changes and provisions.
Customer Service Operator
Datacom
11.2003 - 08.2004
- Maintain existing Rams Home Loan accounts
- General customer enquiries i.e
- Current interest rates, repayments etc… General account processes i.e
- Redraw and lump sum transactions etc… Clearly express and convey product knowledge
- Analyse customer needs and select product beneficial to customer
- Liaise on all levels with internal and external clients
- Resolve account errors and problems
- Provide Customers with sound advice.
ANZ Customer Service Representative
ICT Australia
06.2002 - 05.2003
- Promoting ANZ insurance products
- Meeting and exceeding sales quota
- General administration tasks
- Providing customers with sound advice
- Analyse customer needs and select product beneficial to customer.
Education
First Aid And CPR -
National First Aid Courses
Campbelltown, NSW08.2024
Degree in Bachelor of Arts – Completed -
University of Western Sydney
Bankstown, NSW2005
Certificate IV in youth Work (community Services) -
TAFE South Western Institute
Campbelltown, NSW2004
Certificate II Computer Applications -
TAFE South Western Institute
Campbelltown, NSW2001
Higher School Certificate (HSC) Completed -
Ingleburn High School
Ingleburn, NSW01.2001
Skills
- Goal-oriented mindset
- Strong customer service
- Excellent verbal and written communication
- Adaptability and Flexibility
- Conflict resolution
- Attention to Detail
- Time Management
- Multitasking
- Reliability
Timeline
Photo Editor
Story Tellers Wedding Collective
11.2022 - Current
Membership Consultant/Gym Receptionist
Pink Gym
02.2019 - 09.2021
Customer Service Associate
IBM Super Life
02.2008 - 12.2010
Customer Service Operator
Datacom
11.2003 - 08.2004
ANZ Customer Service Representative
ICT Australia
06.2002 - 05.2003
First Aid And CPR -
National First Aid Courses
Degree in Bachelor of Arts – Completed -
University of Western Sydney
Certificate IV in youth Work (community Services) -
TAFE South Western Institute
Certificate II Computer Applications -
TAFE South Western Institute
Higher School Certificate (HSC) Completed -
Ingleburn High School
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