Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Margaret (Maggie) Elliott

Kinglake

Summary

Dependable, dedicated team member looking to bring my passion and enthusiasm together to build new and maintain professional relationships within the Dental/orthodontic industry.

Overview

36
36
years of professional experience

Work History

Implementation Specialist

DentalMonitoring
11.2022 - Current
  • Develop strong relationships with clients, fostering trust and confidence in the implementation process.
  • Deliver in clinic onboarding training and support,Deliver virtual training and support,
  • Develop and Deliver in clinic training with Treatment Coordinators, DA's and OHT's
  • Nurture practice development through ongoing support and perform regular checks following implementation
  • Identify and Upsell value added features to practice for continued growth
  • Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintain up-to-date knowledge of feature updates and best practices in order to provide the most relevant solutions for individual practices
  • Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
  • Established strong client relationships, facilitating open dialogue to understand evolving needs and tailor solutions accordingly.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Assist Account Executives with strengthening client relationships through targeted solutions.
  • Participate in industry trade shows to represent company and generate valuable leads for future business growth.
  • Engage in friendly conversation with customer to better uncover individual needs.
  • Listen to customer needs and desires to identify and recommend optimal products.
  • Nurture strong rapport with customers and created positive impression of business.

Senior Treatment Co-Ordinator

iSmile Orthodontics
02.2019 - 05.2022
  • Ability to manage own priorities and work independently
  • Increased and continuing to increase Invisalign case numbers
  • Explanation of Clinchecks and all aspects of Invisalign treatment
  • Intraoral Scan for Invisalign patient treatment starts
  • Submitting Invisalign Prescriptions
  • Intra/Extra Oral photographs
  • Excellent interpersonal communication and presentation skills
  • Consulting with New Patients to discuss treatment options: Invisalign and full fixed appliances face to face and online consultations
  • Developed and introduced processes to ensure smooth clinical running
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Used coordination and planning skills to achieve results according to schedule.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.

Customer Service Specialist

Commonwealth Bank Australia
10.2016 - 04.2019
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Orthodontic Treatment Co-Ordinator

Lavrin and Lawrence Orthodontics
07.2012 - 03.2016
  • Ability to manage own priorities and work independently
  • Build genuine connections with General Dentists, Dental Specialist
  • Consult with New Patients to discuss treatment options: Invisalign and full fixed appliances
  • Intra/extra Oral photographs
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Participated in team-building activities to enhance working relationships.

Dental Assistant

Manchester Road Dental Surgery
02.2006 - 01.2013
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Bar/Bistro Attendant

Kinglake Pub
03.2012 - 08.2012
  • Operated and closed down bar station according to sanitation regulations and safety standards.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained neat, clean and professional appearance to meet business dress code policy.
  • Notified management of guest complaints for quick, effective resolution.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Learned how to make wide variety of mixed drinks.
  • Delivered food to customers at bar and tables.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.

Office Manager

Parks Victoria, Maroondah Reservoir
01.2004 - 01.2007
  • Maintained smooth back-office functions to promote efficient business operations.
  • Streamlined workflow.
  • Facilitated company adoption of upgraded software and assisted with training employees on usage.
  • Prepared meeting materials, set up conference rooms and took notes.
  • Supported special financial and business projects with administrative assistance.

Wildlife Sponsorship Officer/Receptionist

Sanctuary
01.2000
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Dental Assistant Positions

Various
01.1989 - 01.1994
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Education

High School Diploma -

Aquinas College
Ringwood, VIC
1986

Skills

    Dedicated team player

    Positive attitude

    Communication

    Persuasive negotiator

    Avid learner

    Computer Literate

Accomplishments

  • Recipient of “Company Values Award" in 2024.

Timeline

Implementation Specialist

DentalMonitoring
11.2022 - Current

Senior Treatment Co-Ordinator

iSmile Orthodontics
02.2019 - 05.2022

Customer Service Specialist

Commonwealth Bank Australia
10.2016 - 04.2019

Orthodontic Treatment Co-Ordinator

Lavrin and Lawrence Orthodontics
07.2012 - 03.2016

Bar/Bistro Attendant

Kinglake Pub
03.2012 - 08.2012

Dental Assistant

Manchester Road Dental Surgery
02.2006 - 01.2013

Office Manager

Parks Victoria, Maroondah Reservoir
01.2004 - 01.2007

Wildlife Sponsorship Officer/Receptionist

Sanctuary
01.2000

Dental Assistant Positions

Various
01.1989 - 01.1994

High School Diploma -

Aquinas College

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Margaret (Maggie) Elliott