Maggie Francis
Baxter,Victoria
Summary
Dedicated and eager to help young people reach their full potential by providing meaningful support. Compassionate with an educational background in Criminology and Psychology at RMIT University. Became passionate about assisting school aged adolescents after fulfilling a youth work position for placement in a primary school. Thrives by making positive differences in young people's lives through organising external supports, teaching healthy coping skills, psychoeducation and introducing emotional regulation techniques.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Langpark Medical Centre
04.2022 - Current
- Providing excellent customer service with an understanding and helpful attitude
- Facilitating over 80 calls a day with patients, insurance companies, medical centres and staff
- Maintain an organised, clean and professional workspace
- Uphold patient confidentiality and maintain organised and thorough medical files.
Placement in the wellbeing team
Barton Primary School
08.2023 - 11.2023
- Provided counselling and wellbeing support to students.
- Referred students and families to external services.
- Created and coordinated intervention groups.
- Maintained up to date case notes.
- Provided classroom support.
- Conducted risk assessments and created safety plans.
- Assisted in managing student conflicts.
- Focused on goal setting with students and created resources to achieve these goals.
- Upheld confidentiality and legal processes.
Team member
Woolworths
11.2018 - 04.2022
- Working in all departments including front end registers, online order picking, deli service, stacking shelves and specialising in customer service.
Team member
Crocs Playcentre
12.2017 - 11.2018
- Working as a children’s party host, cashier, waiter in the café and preparing food in the kitchen
- Working and interacting with children and parents to ensure parties ran on time and games were organised.
Team member
Grill’d
08.2017 - 11.2018
- Working as a waitress, cashier and in the kitchen at Grill’d
- This was my first job which taught me to interact with customers and work in a fast-paced, team-based environment.
Education
Bachelor of Criminology and Psychology -
RMIT
Melbourne, Victoria01.2023
Year 12 VCE certificate -
Mount Erin College
01.2020
Skills
- Critical thinking: I have the ability to apply relevant evidence-based treatment and resolutions to appropriate situations
- Interpersonal communication: I utilise clear communication and identify verbal and nonverbal cues to create a safe space for people I work to build trust through active listening and genuineness Through role-play, case studies and real experience at my placement I have applied many interviewing techniques, engaged in risk assessment and formulated case plans
- Cultural competence: My degree has provided me with the opportunity to experience interviewing people from different cultural backgrounds effectively I am also well informed about diversity in lifestyle and communication styles of different cultures and backgrounds
- Empathy: I possess a strong sense of empathy for all people, from all walks of life I pride myself on my ability to understand the reasons behind people's actions without judgement and recognise the privilege I hold as a white educated woman
- Written communication: I have clear, concise and efficient writing skills and experience in writing many types of documents including critical thinking essays, laboratory reports, case files, forms, literature reports and more
- Teamwork: I work effectively in teams both in university group assignments and in my job as a receptionist I strive to develop effective relationships with diverse personalities as I believe stronger outcomes can be achieved through multiple opinions, worldviews, experience and personalities
References
- Sean Newton, Wellbeing coordinator at Barton Primary School - 0477 044 411
- Katie Livesay, Langpark Medical Centre Practice Manager - 0409 522 638
Hobbies and Interests
- Travelling
- Reading
- Gym
Timeline
Placement in the wellbeing team
Barton Primary School
08.2023 - 11.2023
Medical Receptionist
Langpark Medical Centre
04.2022 - Current
Team member
Woolworths
11.2018 - 04.2022
Team member
Crocs Playcentre
12.2017 - 11.2018
Team member
Grill’d
08.2017 - 11.2018
Bachelor of Criminology and Psychology -
RMIT
Year 12 VCE certificate -
Mount Erin College
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