Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

maggie fraser

Ourimbah,New South Wales (NSW)

Overview

6
6
years of professional experience
1
1
Certification

Work History

Jewelry Sales Associate

Michael Hill
, New South Wales (NSW)
04.2024 - Current
  • Performed basic repairs on jewelry items when needed.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Created window displays that showcased new products.
  • Upsold additional services or products to increase revenue opportunities.
  • Marked prices on merchandise tags accurately prior to displaying them for sale.

Hypoxi and Creche Instructor and Gym Receptionist

Fernwood Fitness
03.2023 - 04.2024
  • Provided individualized instruction to clients to improve their academic performance.
  • Maintained accurate records of attendance, health and weight assessments for all clients.
  • Adapted instructional materials to meet the needs of the clients based on eating habits.
  • Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
  • Conducted tours of the facilities for potential new members interested in joining the gym.
  • Processed membership applications and payments accurately and efficiently.
  • Maintained a safe environment for all children under care by adhering to safety regulations.
  • Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
  • Assisted with feeding infants and toddlers during meal times.

Area Leader and Visual Merchandiser

Uniqlo
12.2022 - 03.2023
  • Provided guidance, coaching, and mentoring to team members on their daily tasks.
  • Developed and implemented process improvement initiatives to increase safety and efficiency in the area.
  • Provided customer service by responding promptly to inquiries and resolving any issues that arose.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned seasonal changes in store layouts, including decorations, props and other visuals.
  • Created window and in-store displays to promote new product launches.
  • Assisted in developing strategies for increasing sales by using visual merchandising techniques.

Waitress and Bartender

Milky Lane
01.2022 - 02.2023
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Analyzed monthly sales data to identify areas of improvement within the bar environment.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Kept track of all orders via iPad made by customers and communicated them promptly to kitchen staff.
  • Prepared and served food and alcoholic beverages including wine, craft beer and custom cocktails up to 400 patrons/night.
  • Studies and memorised 30+ custom cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests.
  • Maintained a clean, organised and well-stocked bar area by managing inventory, wiping surfaces, loading/unloaded glasses and replenishing fresh ingredients.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Restaurant Team Member

The Boathouse Hotel
08.2022 - 12.2022
  • Bussed, cleared, and reset tables as needed throughout shift.
  • Delivered food to tables in a timely manner.
  • Assisted in taking customer orders and providing recommendations.
  • Greeted customers and provided menus.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.
  • Performed opening and closing duties including restocking supplies.
  • Replenished room amenities according to established guidelines.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Kept up-to-date records of items cleaned in each room.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.

Styling Internship

The Glue Store
08.2022 - 12.2022
  • Styling and presentation of outfits for upcoming e-commerce and campaign shoots
  • Campaign shoot assistant
  • Stock preparation and maintenance
  • Assisted with event planning, support and execution of virtual and in-person engagements.
  • Maintained accurate records of all activities performed throughout internship period.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Developed relationships with vendors to ensure availability of props needed for photoshoots.
  • Provided guidance to models on posing techniques throughout photoshoots.
  • Researched current trends in photography industry to remain up-to-date with latest developments.
  • Maintained and updated photography equipment, including camera bodies, lenses, lighting systems, and other accessories.
  • Performed basic maintenance on clothing items such as steaming and pressing.
  • Assisted in selecting garments from showrooms to be used for shoots or shows.
  • Created mood boards showcasing upcoming trends in fashion.
  • Coordinated travel arrangements for photo shoot crew members.
  • Arranged transportation of clothing, accessories to and from shoots, shows as needed.

Fashion Week Assistant

Afterpay
05.2022 - 05.2024
  • Preparing sets and runways for brands and designers including One Mile, Asta Resort and Afends
  • Dressing models backstage
  • Front of house and back of house preparation including welcoming VIP guests, organizing garments and models into correct orders
  • Developed positive relationships with internal customers through effective communication techniques.
  • Assisted in the styling of fashion models for photoshoots and runway shows.
  • Collaborated with designers, photographers, stylists, and hair and makeup artists during shoots.
  • Handled social media accounts by creating content that promotes brand awareness.
  • Sourced props and other visual elements for runway events.
  • Arranged transportation of clothing, accessories to and from shoots, shows as needed.
  • Managed inventory of clothing, accessories, and shoes for shoots.

Front of House and Bartender

Link & Pin Cafe
01.2021 - 08.2023
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Provided drink suggestions to customers based on their preferences.
  • Supervised assistant directors and other personnel in support of the band program.
  • Ordered supplies needed for rehearsals and performances as well as equipment maintenance.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.
  • Processed customer payments in a timely manner while providing excellent customer service.
  • Managed logistics related to transportation, catering, entertainment, decorations for events.
  • Ensured effective communication between vendors and suppliers before, during and after the event.

Cashier and Tobacco Salesperson

Coles
01.2020 - 12.2021
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed basic math skills such as addition, subtraction, multiplication, and division when calculating change due from customers.
  • Stocked shelves with merchandise, including cigarettes, cigars, chewing tobacco, and other items.

Climbing Instructor

Clip ‘N’ Climb Gosford
05.2019 - 12.2021
  • Successful completion of intensive in-house climbing and safety training
  • Provided instruction, support, fittings, and safety checks on all children and adult harnesses prior to, and throughout climbing experience
  • Support of adult and children climbers, retrieval of ‘lost’ lines, management and support for distressed climbers
  • Supervision of adult and children throughout climbing experience, including repeated safety checks of harnesses, and WH&S monitoring
  • Assisted in preparing the entertainment program for the event.
  • Handled payments made by customers for services rendered during parties.
  • Kept track of inventory levels and ordered additional supplies when necessary.
  • Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
  • Set up tables, chairs, linens, silverware for events according to customer specifications.
  • Prepared party meals and snacks based on preference of customer.

Casual Employee

Yummy Delicous Cafe
10.2018 - 01.2019
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Applied fondant to cakes with precision and accuracy.
  • Assisted in creating custom cakes for special occasions such as weddings, birthdays, and anniversaries.

Christmas Casual Retail Assistant

Deepwater Surf Co
09.2018 - 01.2019
  • Customer service
  • Cash register and point of sale operation
  • Shop operation management
  • Helped customers select products that best fit their needs.
  • Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.
  • Assisted in stocking shelves, unpacking shipments, and organizing the store.
  • Organized special promotions for seasonal items such as Christmas decorations and gifts.
  • Answered customer inquiries about products, prices, availability, and services.
  • Operated cash registers to process payments accurately.

Education

HSC -

St Josephs Catholic College
East Gosford, New South Wales
12-2021

Responsible Service of Alcohol -

01.2022

Advanced Certificate of Fashion -

National Fashion College
St Peters, New South Wales

Styling Internship -

The Glue Store
Sydney, New South Wales

Barista Certificate -

Barista Training Centre
Lisarow, New South Wales
01.2019

Climb and Rescue Course -

01.2019

Skills

  • Exceptional customer service
  • Loss prevention strategies
  • Appointment scheduling
  • Building rapport
  • Retail Merchandising
  • Product Knowledge
  • Dressing Room Assistance
  • Merchandise Receiving and Handling
  • Sales expertise
  • Attention to Detail

Certification

  • First Aid Certification
  • RSA (Responsible Service of Alcohol)
  • Bronze Medallion

References

References available upon request.

Timeline

Jewelry Sales Associate

Michael Hill
04.2024 - Current

Hypoxi and Creche Instructor and Gym Receptionist

Fernwood Fitness
03.2023 - 04.2024

Area Leader and Visual Merchandiser

Uniqlo
12.2022 - 03.2023

Restaurant Team Member

The Boathouse Hotel
08.2022 - 12.2022

Styling Internship

The Glue Store
08.2022 - 12.2022

Fashion Week Assistant

Afterpay
05.2022 - 05.2024

Waitress and Bartender

Milky Lane
01.2022 - 02.2023

Front of House and Bartender

Link & Pin Cafe
01.2021 - 08.2023

Cashier and Tobacco Salesperson

Coles
01.2020 - 12.2021

Climbing Instructor

Clip ‘N’ Climb Gosford
05.2019 - 12.2021

Casual Employee

Yummy Delicous Cafe
10.2018 - 01.2019

Christmas Casual Retail Assistant

Deepwater Surf Co
09.2018 - 01.2019

HSC -

St Josephs Catholic College

Responsible Service of Alcohol -

Advanced Certificate of Fashion -

National Fashion College

Styling Internship -

The Glue Store

Barista Certificate -

Barista Training Centre

Climb and Rescue Course -

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