Maggie Glassock
Summary
Dedicated Support Worker with extensive experience at Support Services Queensland, skilled in daily living support and emotional assistance. Proven ability to enhance client well-being through tailored care plans and effective communication. Committed to maintaining meticulous documentation and fostering community integration, ensuring a safe and supportive environment for all clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Support Worker
Support Services Queensland
09.2024 - Current
- Assisted clients with daily living activities, promoting independence and well-being.
- Supported team in implementing care plans tailored to individual client needs.
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Educated clients on health and safety practices, reinforcing safe living environments.
- Adapted quickly to changing client needs, demonstrating flexibility in support strategies.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Support Worker
ERA Care
02.2024 - 08.2024
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Developed individualized support plans based on client needs and preferences, ensuring tailored care.
- Conducted regular assessments to monitor client progress and adapt strategies as necessary.
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
Support Worker
Path to Independence
02.2024 - 08.2024
- Educated clients on mental health resources and coping strategies for daily challenges.
- Maintained accurate records of client interactions, ensuring data integrity and confidentiality standards were met.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Demonstrated appropriate manual handling and infection control protocols.
Supervisor, Medical Officer, Support Facilitator
Tag5
04.2022 - 07.2024
- Oversaw daily operations, ensuring adherence to safety protocols and company policies.
- Trained and mentored team members, enhancing performance and productivity levels.
- Conducted regular inspections, maintaining high standards for quality control and compliance.
- Monitored and administered high risk medication appropriately in accordance to medical protocol.
- Facilitated therapeutic group activities to improve social skills and emotional health among participants.
- Implemented crisis intervention techniques to ensure safety during challenging situations.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
Retail Worker/Shift Supervisor
Friendly Grocer Supermarket
06.2021 - 05.2022
- Assisted customers with product selection and inquiries, enhancing customer satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Maintained store organization and cleanliness, contributing to positive shopping experiences.
- Collaborated with team members to achieve sales targets through effective merchandising strategies.
- Trained new employees on operational procedures and customer service standards, fostering teamwork.
- Resolved customer complaints promptly, promoting brand loyalty and retention efforts.
- Communication with schools and members of faculty
- operation of machinery such as fryer, commercial oven and barista level coffee machine
Nanny
Private Family
02.2018 - 09.2020
- Supervised daily activities to ensure safety and engagement for children.
- Developed and implemented personalized educational activities to promote cognitive growth.
- Maintained organized schedules, facilitating timely meals, naps, and playtime.
- Communicated effectively with parents regarding child progress and behaviour updates.
- Created nurturing atmosphere that fostered emotional development and social skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Community Awareness Officer
Surf Life Saving Queensland
01.2019 - 06.2020
- Supervised pool area, ensuring safety and compliance with health regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Monitored swimmer activity, identifying potential risks and preventing accidents.
- Educated patrons on water safety rules, enhancing overall community awareness.
- Facilitated workshops focusing on effective communication strategies and audience engagement techniques.
Education
No Degree - Speech Pathology
Australian Catholic University
Brisbane, QLDNo Degree - Nursing
TAFE QLD
QLDHigh School Diploma -
St Teresa's Catholic College
Noosaville, QLD12-2018
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Transportation assistance
- Behavioural support
- Mental health assistance
- Mobility assistance
- Attention to detail
- Community integration
- Medication administration
- Documentation and reporting
Certification
- Queensland Provision Drivers License (open)
- Working with Children's Check (Blue Card)
- NDIS Worker's Screening check (Yellow Card)
- NDIS Worker's Module
- External Feeding and Management for Support Workers (NDIS) 06023007 - Queensland Health Academy
- Seizure Management - Epilepsy QLD
- CPR/ADE/First Aid 2A4C7F3 - National CPR Foundation
- Personal Safety and Disengagement/Redirection and Guiding 202124120 - MAYBO Training
- Certificate III in Fitness SIS30315 - Binnacle Training
- Certificate III in Hospitality SIT20316
- Certificate III in Public Safety (Search & Rescue) PUA31312
- Certificate II in Public Safety (Aquatic Rescue) PUA21012
- First Aid HLTAID003
Timeline
Support Worker
Support Services Queensland
09.2024 - Current
Support Worker
ERA Care
02.2024 - 08.2024
Support Worker
Path to Independence
02.2024 - 08.2024
Supervisor, Medical Officer, Support Facilitator
Tag5
04.2022 - 07.2024
Retail Worker/Shift Supervisor
Friendly Grocer Supermarket
06.2021 - 05.2022
Community Awareness Officer
Surf Life Saving Queensland
01.2019 - 06.2020
Nanny
Private Family
02.2018 - 09.2020
No Degree - Speech Pathology
Australian Catholic University
No Degree - Nursing
TAFE QLD
High School Diploma -
St Teresa's Catholic College
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