Maggie Higgins
Campbelltown,Australia
Summary
Detail-oriented administrative professional with a Diploma of Business and certifications in Legal Services and Business Administration. Proven ability to manage competing priorities and deliver accurate results in fast-paced environments. Recognized for enhancing operational efficiency and providing exceptional support to senior executives. Seeking to leverage skills in a growth-oriented role.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Hall & Wilcox
Sydney , NSW
12.2024 - Current
- Managed calendars, scheduled appointments, organized files, prepared correspondence, filed court documents, and obtained necessary signatures to support lawyers in daily operations.
- Drafted legal documents and correspondence for various cases and client matters.
- Managed case files, ensuring organization and compliance with legal standards.
- Scheduled court dates, meetings, and deadlines to ensure timely compliance with legal requirements.
- Successfully managed the billing process for over 80 matters each month, within tight deadlines, ensuring accuracy and compliance in all data entries. Coordinated the timely preparation and submission of invoices to clients, facilitating prompt payments, and maintaining strong client relationships.
- Implemented office procedures that streamlined workflow and fostered improved collaboration within the team.
- Arranged travel logistics for lawyers attending out-of-town conferences and depositions.
SECRETARY
SPARKE HELMORE
Sydney, NSW
03.2024 - Current
- Acted as key point of contact for executive email correspondence, ensuring clear, professional communication.
- Manage calendars for Partners and Associates, coordinating schedules and appointments.
- Set up and administered legal matters, ensuring accurate and thorough documentation for seamless case management.
- Transcribe and proofread legal documents for accuracy and compliance.
- Create, amend, and format briefs, exhibits, and annexures using Microsoft Word, Adobe, and other applications.
- Filed legal documents with the court to ensure compliance with deadlines. with the court to meet deadlines.
- Compiled evidence and prepared legal documents for review, supporting legal strategies and case preparations.
- Oversaw complex billing cycles and managed matters for Partners and Associates using Aderant Expert Assistant, facilitating timely execution and precision in financial reporting.
- Use legal applications, such as iManage to store and manage documents.
ADMINISTRATION SUPPORT OFFICER
CAMDEN COUNCIL
10.2023 - 03.2024
- Delivered timely and efficient service to internal and external clients, ensuring high levels of satisfaction.
- Provide accurate information to customers and the Community Assets Management team.
- Answer customer enquiries and requests.
- Report on customer issues.
- Ensure compliance with standards, policies, and procedures of Council.
- Processed and distributed internal and external mail while facilitating transfers of files between Council departments.
- Process timesheets, leave sheets, accident reports, workers compensation forms etc. for Community Assets staff.
- Maintained computer registers for Community Assets activities, managing plant, fleet, infrastructure, CRMS, orders, contractors, insurance, and graffiti removal.
- Coordinated various community activities to enhance engagement and participation.
- Undertake processing and transactions for online requisitioning.
- Raised purchase orders.
- Act in accordance with Council's Fraud and Corruption Prevention Policy and Plan at all times.
- Preparation of correspondence, advertising, and reports.
EXECUTIVE ASSISTANT
GILBERT + TOBIN
Barangaroo, NSW
04.2022 - 10.2023
- Acted as a gatekeeper for executive email correspondence, maintaining professionalism and effective communication.
- Managed travel logistics, including booking flights and cars, for executives and partners.
- Managed diaries for multiple partners and lawyers, ensuring efficient scheduling of appointments.
- Coordinated secondment matters, facilitating smooth transitions and effective collaboration.
- Engaged in professional correspondence with boards, shareholders, clients, and managers, maintaining high standards of communication.
- Developed expertise in opening and managing legal matters, ensuring accurate and comprehensive documentation.
- Conducted thorough conflict checks, identifying, and addressing potential conflicts of interest.
- Skillfully handled courier bookings, ensuring prompt and reliable delivery of important documents.
- Managed complex billing cycles, and tenders for multiple Senior Partners, ensuring accuracy and timeliness.
- Provided logistical support and organising for events, including printing name tags, and coordinating event materials, organising menus with the events team, sending, and tracking invites, preparing documents and powerpoints.
- Demonstrated proficiency in mass printing and binding tasks, ensuring efficient document management.
- Assisted with dictation, proofreading, and editing tasks, ensuring accurate and polished documentation.
ADMINISTRATOR
CULLEN STEEL FABRICATIONS
Ingleburn, NSW
01.2021 - 04.2022
- Collaborated with team members to fulfill client requirements on time.
- Control and use several data systems.
- Updating financial, customer and business records daily to keep files up to date and prevent data loss.
- Answered and directed incoming calls using multi - line systems.
- Communicated with multiple suppliers and customers for orders, confirmations, and certificates.
- Organized barcode programs to enhance warehouse efficiency.
- Using Microsoft Office skills on a day-to-day basis, able to provide high quality work under pressure.
- Followed related legislations and acts to keep our company's policies up to date.
- Resolved client concerns and complaints regarding company legislation.
- Work in a team environment to ensure the highest quality of the competitions of tasks.
- Comply with regulatory and safety procedures.
COMPLIANCE & ANIMAL CARE FACILITY BUSINESS ADMINISTRATION TRAINEE
CAMPBELLTOWN CITY COUNCIL
01.2020 - 12.2020
- Answered and directed incoming calls using multi - line systems.
- Greeted visitors, assessed needs, and directed to appropriate personnel.
- Updated financial, customer, and business records accurately to prevent data loss and maintain current files.
- Received and screened high volumes of internal and external communications.
- Organised files, developed spreadsheets on Microsoft Excel, faxed reports, and scanned documents to bolster organisational workflow.
- Reviewed and updated account information in company computer system to ensure accuracy and reliability.
- Worked with a high range of computer & council programs such as Pathway, ECM, Microsoft Office, Companion Animals Register, Seamless Website updating, Finance.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account - related questions.
- Reviewed and submitted invoices for payment.
- Monitored related legislation to inform customers and ensure compliance with regulations.
- Dealt with a range of customers from multicultural backgrounds, lower socio-economic areas and highly emotional and, at times, aggressive people.
- Reported to management hierarchy to ensure effective communication.
- Coordinated daily business operations.
CUSTOMER SERVICE
KMART
Campbelltown, NSW
05.2019 - 02.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed communications between team members, customers, and vendors to keep operations efficient and successful.
- Managed refunds and returns to ensure customer satisfaction and streamline operations.
- Resolved sales floor issues promptly to enhance customer experience.
- Coordinated with team members to complete daily tasks and meet team goals effectively.
- Carried out high-quality shop preparation work with little oversight.
- Set up and maintain store displays.
- Maintain a clean work environment.
Education
Diploma of Business -
Australian College of Commerce & Management
01.2026
Cert III - Legal Services
Australian College of Commerce & Management
Cert IV - Business Administration
Australian College of Commerce & Management
Cert III - Business Administration
Australian College of Commerce & Management
Cert II - Construction
TAFE NSW
NSWNSW
Skills
- Calendar management
- Data organization
- Billing administration
- Communication skills
- Case file management
- Team collaboration
- Administrative support
- Travel coordination
- Document editing
- Advanced word processing
- Microsoft Office proficiency
- Document preparation
- Confidentiality handling
- Complex problem troubleshooting
- Legal processes knowledge
- Document filing expertise
- Organizational efficiency enhancement
- Customer service excellence
Accomplishments
• Raising over $5,000 for the Cure Brain Cancer Foundation by running City2Surf 2022-2025.
• Committee member for Camden Cats Senior AFL, alongside several jobs within the club.
• Nominated in the College Student of the Month Awards for five different subjects at the Australian College of Commerce & Management.
• Nominated and placed as a finalist in the Trainee of the Year Awards 2020, My Gateway.
• Committee member for Camden Cats Senior AFL, alongside several jobs within the club.
• Nominated in the College Student of the Month Awards for five different subjects at the Australian College of Commerce & Management.
• Nominated and placed as a finalist in the Trainee of the Year Awards 2020, My Gateway.
References
References available upon request.
Timeline
Legal Assistant
Hall & Wilcox
12.2024 - Current
SECRETARY
SPARKE HELMORE
03.2024 - Current
ADMINISTRATION SUPPORT OFFICER
CAMDEN COUNCIL
10.2023 - 03.2024
EXECUTIVE ASSISTANT
GILBERT + TOBIN
04.2022 - 10.2023
ADMINISTRATOR
CULLEN STEEL FABRICATIONS
01.2021 - 04.2022
COMPLIANCE & ANIMAL CARE FACILITY BUSINESS ADMINISTRATION TRAINEE
CAMPBELLTOWN CITY COUNCIL
01.2020 - 12.2020
CUSTOMER SERVICE
KMART
05.2019 - 02.2020
Diploma of Business -
Australian College of Commerce & Management
Cert III - Legal Services
Australian College of Commerce & Management
Cert IV - Business Administration
Australian College of Commerce & Management
Cert III - Business Administration
Australian College of Commerce & Management
Cert II - Construction
TAFE NSW