Maggie Kavanagh
Melbourne,VIC
Summary
A driven Client Director with a proven track record of delivery within Professional Services Organisations. Adept at fostering long-term client relationships and spearheading strategic account plans. Excels in team collaboration and leveraging strong relationship-building skills to exceed client expectations. Committed to enhancing client satisfaction and driving business growth through innovative solutions and a robust work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Director
Green Light Worldwide
01.2023 - Current
- Developing long-lasting client relationships by providing exceptional customer service and support.
- Coordinating efforts across teams to ensure seamless delivery of products and services to clients.
- Facilitate regular meetings with stakeholders for effective communication of project updates and progress reports.
- Work with customers to develop strategic business and promote long term business growth.
- Provided extensive support in sales, technical and business areas to key accounts.
- Streamline account management processes, improving overall efficiency and productivity.
Client Director
Siesma
04.2021 - 07.2022
- Develop and maintain strong, long-term relationships with key client stakeholders
- Develop and implement strategic account plans tailored to the client's business objectives and goals.
- Monitor the progress of ongoing projects, ensuring they are on track and meeting client expectations.
- Collaborate with internal teams to allocate the necessary resources for successful project delivery.
- Regular check in with clients to gauge satisfaction and address any concerns or issues promptly.
Account Manager
FinXL IT Professional Services
11.2014 - 04.2021
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Evaluated client needs and developed tailored solutions to deliver to their requirements.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
Education
BBA - Business Management
Trinity College
Dublin09.2000
Skills
- Professional, customer focused and responsive individual with a clear understanding of business drivers
- Strong relationship building and management skills
- Teamplayer and Collaborative
- Self motivated and goal-oriented
- Strong work ethic and committed to achieving results
Certification
- Certified SAFe® 4 Agilist, Scaled Agile Inc, - 2000
- ITIL Foundation Certificate in IT Service Management, PeopleCert, 2023
- Certificate IV Human Resources, Australian Human Resource Institute, 2012
Timeline
Client Director
Green Light Worldwide
01.2023 - Current
Client Director
Siesma
04.2021 - 07.2022
Account Manager
FinXL IT Professional Services
11.2014 - 04.2021
BBA - Business Management
Trinity College
- Certified SAFe® 4 Agilist, Scaled Agile Inc, - 2000
- ITIL Foundation Certificate in IT Service Management, PeopleCert, 2023
- Certificate IV Human Resources, Australian Human Resource Institute, 2012
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