Maggie Lam

• Review customers travel documents to ensure that they meet necessary requirements such as visa, passport validity.
• Assign seats to passengers.
• Prepare and issue boarding passes and baggage claim vouchers.
• Address and resolve customer concerns, escalate complex issues in a timely manner in order to ensure that they are resolved.
• Assist passengers who require additional assistance, including passengers requiring wheelchair assistance.
• Maintain up-to-date knowledge of airline policies and procedures to provide top-quality service.
• Use multiple airline check in systems such as Sabre, Amadeus.
• Liaise with Border force to resolve any Advanced Processing Passenger issues.
• Deny boarding to passengers who are unfit to fly.
• Ensure the captain of the aircraft has all of the required documentation such as NOTOC prior to taking off.

Responsible for ensuring a seamless and positive experience for all airport passengers, ensuring that all passengers are treated with the utmost respect and courtesy.

Key Responsibilities

Ensure that approximately 23,000 first, business & economy class, APEC, diplomatic passengers and aircrew are directed to the relevant gates on time.

• Resolve any conflicts between passengers and border force to ensure that passengers arrive at their gate on-time.
• Take proactive measures such as ensuring passengers remove all electronic devices before they pass through security, which ensures that they move at a high rate.
• Ensure passengers are kept up to date with regards to changes in gates, flight times, delays & cancellations.
• Assist customers with immigration clearance enquiries such as which forms need to be filled in on departure and arrival.
• Direct passengers to the e-gate kiosks or appropriate lanes if they cannot use a kiosk.

Source products from around the world, coordinating exhibitions at International Jewellery shows in multiple locations including New York, Chicago, Hong Kong, Thailand, Sydney and Melbourne.

Key Responsibilities

• Source products from various suppliers located around world.
• Coordinate logistics, which includes setup, staffing and sales at various international jewellery shows around the world.
• Source new products in order to increase sales by assessing market demand and then source suppliers to meet those demands.
• Liaise with clients on a daily basis, assist them with design and budget queries.
• Manage existing clients and develop new client relationships.
• Present boardroom-style presentations
• Provide pre and post sales service
• Increase brand exposure company to international markets.
• Manage day-to-day business operations.
• Consult with customers to assess needs and propose optimal solutions.
• Evaluate suppliers to maintain cost controls and improve operations.

Key Accomplishments

Successfully developed a client network that allowed Purple Fashion Group to sell their products both Australia and internationally.

Selected by Screen Australia to provide a range of products, which were worn at Cannes as well the Academy Awards.

• Establish a new office in Beijing
• Identify new markets in order to successfully grow the business.
• Establish and maintain connections in order to build the brand.
• Develop good relationships with different architecture firms. such as: Aviation Industry Corporation of China. Ltd.
  Beijing Institute of Architectural Design.
  Shanghai architectural Design and Research Institute Co., Ltd.
  Wuhan Architecture Design Institute.
  Central-South Architectural design Institute Co.,ltd.
• Develop relationships with airport managers located throughout China.
• Observe and analyse competitors, suppliers and customers businesses.

• Preparation of financial statements on a monthly and weekly basis.
• Preparation of payroll papers with accuracy as per the salary and legal requirements on time

• Work closely with the management and External Accountant in maintaining the tax records.
• Check financial and taxation documents, records and invoices for preparing reports.
• Prepare PAYG summary for employees of the company.
• Work on accounting systems and manage everyday accounting, invoicing, bank payments, payments to contractors etc.
• Maintain internal control on daily cashflow.
• Record keeping of expenses and purchases with extreme accuracy and preparation of financial and taxation statements
• Reconcile financial discrepancies by collecting and analysing account information.