Maggie Mannion
Camden,NSW
Summary
I am a productive worker with excellent skills in customer service, office management and administrative support. I remain professional in high pressure situations with a focus on increasing satisfaction and client retention. I am well versed in managing vendor and service provider relations, which I believe transfers well to maintaining a positive working relationship with co-workers- as practiced in my previous professional roles.
Overview
4
4
years of professional experience
Work History
Front Office Manager and Campaign Coordinator
Gilbert + Younan Property
05.2022 - Current
- Comprised efficient filling and record keeping systems to adhere to safety and legal procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning, using numerous software's such as, xero, excel, property me and agent box.
- Communicated effectively within our team to efficiently deliver high quality work and communication to clients.
- Day to day accounting duties such as processing settlements, deposits, deposit refunds, receipting transactions and processing agent commissions.
- Designing all advertising materials for properties including but not limited to; realestate.com and domain property listings, sign boards and brochures.
- Liaising between agent, vendor and third parties such as realestate.com to ensure vendor vision and expectations are met.
- Working alongside solicitors to ensure smooth and seamless, sale and settlement process.
- Being first point of contact for all people calling or visiting the office, directing calls and ensuring people get their messages.
Casual Sales Assistant
Williams The Shoemen
10.2020 - 05.2022
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organising strategies.
- Contributed to team objectives in fast-paced environment, such as the back to school period when i would be serving up to 4 customers at once, helping co-workers with their customers as much as possible.
Supermarket Employee
Coles Supermarket
09.2018 - 10.2020
- Pleasantly greeted customers and provided prompt and courteous service.
- Was time efficient in the restocking of shelves, helping others when i had finished my work load.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Completed regular cycle counts and inventory audits.
Education
High School Diploma -
St Benedict's Catholic College
Oran Park12.2021
Skills
- Data Entry
- Expense Reporting
- Oral and Writing Communication
- Policy and Procedure Modification
- Customer Relations
- Administrative Support
- Listening Skills
- Effective Planning
- Communication within a team
Timeline
Front Office Manager and Campaign Coordinator
Gilbert + Younan Property
05.2022 - Current
Casual Sales Assistant
Williams The Shoemen
10.2020 - 05.2022
Supermarket Employee
Coles Supermarket
09.2018 - 10.2020
High School Diploma -
St Benedict's Catholic College
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