Maggie Prosser
Summary
I am a hardworking, dedicated, and responsible individual with strong interpersonal skills. My friendly and positive nature positions me as an approachable source for customers and colleagues alike. My proactive initiative enables me to complete required tasks to a high standard within assigned timeframes. I work strongly within a team; however, my self-disciplined nature also allows me to work on my own to achieve the best possible outcome for my employer.
Overview
7
7
years of professional experience
Work History
Client Implementation Executive
Nova Entertainment
07.2023 - Current
- Enhanced project efficiency by streamlining implementation processes and optimizing resource allocation.
- Reduced client onboarding time through effective communication and coordination with cross-functional teams.
- Managed multiple concurrent projects, consistently meeting deadlines and delivering exceptional results.
- Collaborated with sales teams to identify opportunities for upselling and cross-selling, driving revenue growth.
- Monitored project progress closely, identifying potential risks early and taking proactive measures to mitigate them.
- Conducted thorough post-implementation reviews, gathering valuable feedback for continuous improvement efforts.
- Successfully executed complex projects from inception through completion, demonstrating strong organizational skills and attention to detail.
- Maintained detailed project documentation for each implementation, facilitating seamless knowledge transfer and future reference.
- Improved client satisfaction rates by promptly addressing concerns and providing customized solutions.
- Developed and maintained strong relationships with key stakeholders, ensuring successful project outcomes.
Online Customer Care
LVLY Flowers
05.2021 - 06.2023
- Customer Care Co-ordinator working in a small team to assist in effective and efficient day-to-day running of the customer care department
- Timely and polite responses to all customer enquiries via email, calls & on social channels
- Ensuring customer service guidelines are followed to help make someone's day
- Communicating with delivery drivers ensuring seamless operation of timely deliveries
- Helping to create a sense of community among social platforms
- Helping find customer pain points and presenting them to management
- Basic website updates
- Basic reporting (Refund Reporting), Scheduling photoshoots
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Event Staff
Ground Control
03.2022 - Current
- Assisting with VIP experiences at live large-scale events across Melbourne
- Ticketing
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
- Welcomed guests and directed each person to desired party, room or activity.
Marketing Intern
Kokosfell
01.2023 - 04.2023
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns and social media content.
- Shadowed professionals in different situations to increase marketing knowledge.
- Responded to email and social media messages according to prescribed policies.
- Created professional business correspondence, spreadsheets and presentations.
- Proofread marketing collateral ahead of printing to eliminate errors.
Allied Health Therapist
Empower Healthcare
07.2021 - 05.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
- Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Carried out day-day-day duties accurately and efficiently.
Retail Assistant
Invite Me
01.2017 - 12.2022
- Invite me, Children's Boutique, Maintaining, exceptional customer service standards always
- Training new store associates in using store systems to support the Customer Experience, including the Point of Sale
- Maintaining an awareness of all promotions, and advertisements
- Collaborated with business sales team to provide proper solutions to meet and exceed customer needs and close sales
- Coordinating store stock takes and administered results in the stores database
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Remedial Massage Therapist
MyoSports Mildura
05.2019 - 12.2019
- Performed massage therapy and touch modalities: K-tape, cupping, myofascial release, sports massage, and air compression pants
- Maintaining accurate documentation, and filing of client profiles after each visit
- Suggesting home exercises to clients to maintain results received from treatment
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Grew sales with great work ethic, individualized care plans and positive attitude.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Worked with clients to ascertain medical history, potential issues and areas needing support.
Student Massage Therapist
Victoria University/ Western Bulldogs Student Clinic
02.2018 - 12.2018
- Worked alongside of personal trainers to achieve the best physical results possible from athletic clients.
- Administered manual exercises, massage or traction to help relieve pain, increase patient strength or decrease or prevent deformity or crippling.
- Administered therapeutic treatments to ease patients' pain and facilitate healing of injuries.
- Evaluated effects of treatment at various stages and adjusted treatments to achieve maximum benefit.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Activity Leader
Texas Lions Camp
05.2017 - 08.2017
- Running / Planning of daily activities
- Caring for children with physical disabilities 24/7
- Working with a number of disabilities, including, Deafness, Blindness, Epilepsy, Down Syndrome, Diabetes, cerebral palsy
- Assisting some children with showers and toilet
- Helping them achieve their goals
- Received training in certain disabilities.
- Assisted in implementing programs to meet needs of individuals with developmental disabilities.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Created and delivered recreational programs for small and large groups of children.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Monitored client vital signs, administered medications and tracked behaviours to keep healthcare supervisor well-informed.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Entertained, conversed and read aloud to keep patients mentally alert.
Education
Bachelor of Applied Business - Arts, Entertainment, And Media Management
Collarts (College of The Arts)
Melbourne, VIC04.2023
Diploma - Remedial Massage
Victoria University
Melbourne, VIC12.2018
Certificate IV in Business Development -
Victoria University
Melbourne12.2018
Certificate - 'Quality, Safety And You' -NDIS Worker Orientation
NDIS
Victoria07.2021
Graduate Certificate - Elder Abuse Prevention
Victorian State Government
Victoria07.2018
Certificate III - Beauty Services
Riverside Trade Training
Mildura, VIC04.2015
Skills
- Strong interpersonal skills and positive work ethic
- Results-driven professional with extensive experience in providing a high level of customer service
- Self-starter, who applies individual initiative to get the job done
- Competent in Mac and PC
- Competent in Microsoft Office, Xero, Front, Slack, Instagram, Canva, TikTok & Facebook
- Always strive to achieve desired outcomes
- Excellent and collaborative teamwork skills
- Can handle pressure well and meet deadlines
- Great organisational skills
- Ability to handle highly confidential information
- Efficient in using technology
- Highly Accountable
- Google Chrome
- Preparing for Events
- Customer Inquiries
- Reading Comprehension
- Customer Care
Timeline
Client Implementation Executive
Nova Entertainment
07.2023 - Current
Marketing Intern
Kokosfell
01.2023 - 04.2023
Event Staff
Ground Control
03.2022 - Current
Allied Health Therapist
Empower Healthcare
07.2021 - 05.2022
Online Customer Care
LVLY Flowers
05.2021 - 06.2023
Remedial Massage Therapist
MyoSports Mildura
05.2019 - 12.2019
Student Massage Therapist
Victoria University/ Western Bulldogs Student Clinic
02.2018 - 12.2018
Activity Leader
Texas Lions Camp
05.2017 - 08.2017
Retail Assistant
Invite Me
01.2017 - 12.2022
Bachelor of Applied Business - Arts, Entertainment, And Media Management
Collarts (College of The Arts)
Diploma - Remedial Massage
Victoria University
Certificate IV in Business Development -
Victoria University
Certificate - 'Quality, Safety And You' -NDIS Worker Orientation
NDIS
Graduate Certificate - Elder Abuse Prevention
Victorian State Government
Certificate III - Beauty Services
Riverside Trade Training
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