Maggie Richards
Cheltenham,VIC
Summary
Dedicated retail associate with proven skills in customer service and product knowledge. Committed to enhancing the shopping experience through effective problem-solving and teamwork.
Results-driven retail professional with experience in sales and customer engagement. Skilled in time management and maintaining organized merchandise displays to support team goals and improve customer satisfaction.
Reliable retail associate known for strong problem-solving and conflict resolution skills. Proven ability to assist customers effectively and contribute to a positive team environment, ensuring a seamless shopping experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Adairs Retail Group
02.2025 - 05.2025
- Assisted customers in product selection and provided product knowledge.
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer service.
- Engaged in ongoing training to learn new products and sales techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Had to leave to partake in my nursing course in Melbourne.
Retail Sales Associate
Spotlight
10.2024 - 02.2025
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Supported store operations by maintaining cleanliness and organization of sales floor.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Kitchen Hand
Zone Bowling
04.2023 - 07.2024
- Assisted kitchen staff with food preparation and ingredient organization.
- Maintained cleanliness of kitchen areas, ensuring compliance with health and safety standards.
- Supported inventory management by restocking supplies and tracking usage levels.
- Collaborated with team members to streamline food service processes during peak hours.
- Demonstrated strong adaptability by learning new menu items and preparation techniques quickly.
- Followed recipes accurately to ensure consistency in food quality and presentation.
- Contributed to positive customer experiences through timely service and attention to detail.
Receptionist
Outdoor Elegance
11.2022 - 11.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Assisted clients by providing information and resolving inquiries promptly and professionally.
- Maintained accurate records of incoming and outgoing correspondence for effective communication.
- Coordinated with various departments to facilitate seamless office operations and support team initiatives.
- Was not here for long as this was compulsory work experience for high school in year 10 :)
Education
Diploma of Nursing - Nursing
Holmesglen Institute of TAFE
Melbourne, Victoria, VIC12-2026
High School Diploma -
Mentone Girls Secondary College
Melbourne, VIC10-2024
Skills
- Time management
- Retail sales
- Reliability and punctuality
- Product knowledge
- Conflict resolution
- POS system operation
- Extreme cleaning and keeping the store tidy
- Customer service
- Teamwork
- Problem-solving
Certification
- Working with children's check
- First AID Certified
- NDIS Worker Clearance
Timeline
Retail Sales Associate
Adairs Retail Group
02.2025 - 05.2025
Retail Sales Associate
Spotlight
10.2024 - 02.2025
Kitchen Hand
Zone Bowling
04.2023 - 07.2024
Receptionist
Outdoor Elegance
11.2022 - 11.2022
Diploma of Nursing - Nursing
Holmesglen Institute of TAFE
High School Diploma -
Mentone Girls Secondary College