Maggie Ryan
Hawthorn East,Australia
Summary
Results-driven library professional with robust background in managing library services and supporting patron needs. Proven track record of enhancing library systems and fostering collaborative team environment. Reliable and adaptable, skilled in cataloging, research assistance, and digital resource management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard
Whitehorse City Council
12.2023 - Current
- Maintained rigorous OHS and safety procedures, consistently ensuring a secure environment for all patrons.
- Developed and executed engaging patron programs, effectively utilizing organizational skills to enhance participation and satisfaction.
- Served as a First Aid Responder and efficiently addressed customer complaints and inquiries, ensuring a positive and safe environment.
Library Officer
City of Boroondara Council
11.2022 - Current
- Delivers exceptional customer support, adeptly addressing a wide range of patron inquiries, including technical assistance and effective troubleshooting for library equipment.
- Expertly schedules meetings, manages programs, and coordinates calendar activities to create engaging and well-attended library events.
- Drives participation and enhances community engagement by strategically managing and promoting diverse library programs.
- Empowers patrons through comprehensive instruction in library technology, including self-service kiosks and digital resources, fostering digital literacy.
- Spearheaded the successful implementation and coordination of Boroondara's 'Auslan Story Time' program, demonstrating exceptional initiative and innovative service delivery to promote inclusivity.
Community Development Library Officer
City of Boroondara Council - Kew Library
06.2025 - 07.2025
- Delivered a highly effective and efficient library and information service that met the diverse recreational, cultural, informational, and educational needs of the Boroondara community, aligning with Council values, policies, and budgetary guidelines.
- Developed and implemented community engagement programs to promote library resources and services.
- Collaborated with local organizations to host educational workshops, enhancing community outreach efforts.
- Designed and produced high-quality graphic materials in partnership with the Council's Communications team, significantly contributing to the library's digital presence.
- Maintained the highest standards of frontline service and circulation support, enhancing the patron experience within the Boroondara community.
Café All-Rounder
Denmark Hill Kafe
06.2022 - 05.2023
- Provided excellent customer service, expertly managed barista duties, efficiently prepared food, and handled cash transactions.
- Ensured smooth daily operations by expertly managing opening and closing procedures.
Administration Assistant
Tony Ryan Builders Pty Ltd
12.2020 - 06.2022
- Managed appointment scheduling, processed payments, and handled invoicing efficiently.
- Addressed customer inquiries effectively through various communication channels, ensuring customer satisfaction.
- Boosted social media and website engagement, achieving a notable 45% increase in user interaction through strategic initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
Education
Victorian Certificate of Education -
Bachelor of Global Studies And Law -
Monash University
03-2026
Skills
- Website management
- Strong communicator
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
Certification
- HLTAID010 Provide Basic Emergency Life Support
- HLTAID011 Provide First Aid
- HLTAID009 Provide Cardiopulmonary Resuscitation
- SISSS00133 Pool Lifeguard
- Valid Working with Children Check
- Driver’s License
Accomplishments
- 86.24 WAM (Weighted Average Mark) | Monash 2025
- Achieved Academic Excellence, ranking in the top 10% of VCE subjects: History, English, Maths, Drama, Psychology (2019 & 2020)
- Directed the implementation and coordination of Boroondara’s ‘Auslan Story Time’ program, demonstrating outstanding innovation and project management skills.
- Increased social media/website engagement by 45% at Tony Ryan Builders Pty Ltd through innovative strategies and engaging content.
Languages
English
Native or Bilingual
Auslan
Professional Working
Timeline
Community Development Library Officer
City of Boroondara Council - Kew Library
06.2025 - 07.2025
Lifeguard
Whitehorse City Council
12.2023 - Current
Library Officer
City of Boroondara Council
11.2022 - Current
Café All-Rounder
Denmark Hill Kafe
06.2022 - 05.2023
Administration Assistant
Tony Ryan Builders Pty Ltd
12.2020 - 06.2022
Victorian Certificate of Education -
Bachelor of Global Studies And Law -
Monash University
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