Maggie Schirmer
Queanbeyan ,NSW
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Manager
Luton Properties
Canberra, ACT
07.2021 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
Receptionist and Administrative Assistance
Luton Properties
Canberra, ACT
02.2019 - 07.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed sales agreements and issued correct letters to solicitors, vendors, and buyers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Arranged key collection for property managers and sales agents, and ensured correct identification was provided.
- Organized conference room reservations for meetings or events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Retail Worker
Office Works
Canberra, ACT
11.2018 - 02.2019
Hospitality Worker
Roo's Club
Queanbeyan , NSW
03.2016 - 10.2018
Education
Year 12 Certificate -
Queanbeyan High
Queanbeyan, NSW11-2018
Skills
- Maintenance Scheduling
- Property Management
- Contract Negotiation
- Tenant relations
- Compliance Monitoring
- Business Development
- Organisation
- Time Management
- Communication
- Problem-solving
- Customer Service
- Legal Knowledge
- Attention to Detail
- Conflict Resolution
- Technology Proficiency
Accomplishments
Internal Awards at Luton Properties:
- Administration Growth and Development (2020)
- Appreciation Award for the Tuggeranong Office (2020)
- Top New Talent For Property Management (2022)
- Appreciation Award for the Manuka office (2023)
Certification
- Licensed Real Estate Agent in ACT and NSW ( End of 2021)
- National Police Check
- Certificate 4 in Property Services (Start of 2021)
- Certificate 2 In Automotive (2018)
- Certificate 2 In Hospitality (2018)
- Certificate 2 In Skills For Work and Vocational Pathways (2017)
Affiliations
- Volunteer Work at St Vincent De Paul Queanbeyan over the Christmas and New Year Period.
References
Zoe Wheelhouse - Head Of Property Management - Luton Properties - 0413 057 417
Timeline
Property Manager
Luton Properties
07.2021 - Current
Receptionist and Administrative Assistance
Luton Properties
02.2019 - 07.2021
Retail Worker
Office Works
11.2018 - 02.2019
Hospitality Worker
Roo's Club
03.2016 - 10.2018
Year 12 Certificate -
Queanbeyan High
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