Maggie Zhu

• Manage weekly payroll processing via multiple software applications i.e. Freight 2020, Xero and Excel, from drivers' timesheets verification and calculation to data entry, leave balance update and all payroll related inquiries including workover claims.
• Verify and approve vendors’ invoices for weekly volume over $100K, prepare weekly payment runs, identify and recover credit amounts over $50k annually.
• Communicate with potential overseas customers to secure sales contracts.
• Collaborate with Operations and Maintenance teams to monitor cost control and resolve queries from customers and vendors by investigating data entry errors, bookings vs delivery discrepancies to facilitate accounts payable and receivable process.
• Conduct daily bank and credit cards reconciliations.
• Participate in finance month-end procedures including payroll tax lodgements across multiple States, leaves provision calculation, vendors statements reconciliation and monitor cash flow status by overseeing aged accounts receivable report.
• Assist and liaise with third parties to resolve any internal system, admin or IT issues.
• Provide training to new employees on office protocols and software tools to ensure compliance.

• Managed complex caseloads in deceased estate administration while adhering to strict timelines and corresponding Acts and legislations.
• Achieved monthly KPIs by monitoring task systems and promptly resolving urgent issues.
• Coordinated with internal departments i.e. Legal, Taxation, Investments, Finance, Properties and Wills to resolve complex estate administration issues, including beneficiaries’ complaint resolution.
• Communicated promptly and regularly with clients, trustees, attorneys, bankers, and advisors regarding trust status updated and to obtain other relevant information.

• Assisted in preparing trust documents, including Wills and Enduring Powers of Attorney.
• Compiled regular trust account statements and detailed summaries of transactions for client and advisor review.

• Reviewed, verified and processed invoices for payment in accordance with company policies.
• Conducted bank and credit card reconciliation monthly in various software applications.
• Processed weekly payment run for transactions between $100K and $500K.
• Performed data analysis to seek cost-saving opportunities and improvement in AP process and generated monthly reports for management review.
• Assisted in month-end closing procedures to facilitate accurate financial reporting.
• Collaborated with internal departments to streamline accounts payable processes and resolve vendors’ inquiries and complaints.
• Provide supervision and training sessions to junior staff members in Accounts and Admin areas.

• Conducted data analysis by using SAP R/3 and Excel to support Sales Force with complex customer issues.
• Produced quality KPI reports for Brisbane and Regional Sales Teams in Queensland.
• Investigated and resolved internal inquiries from Sales Representatives to enhance operational efficiency.
• Developed strong relationships with service providers to facilitate resolution of complex cross-sectional issues.

• Supported Service Sales Manager in sales administration tasks including file management and meeting coordination.
• Managed debtors’ collection to achieve company targets and delivered monthly aged account receivables updates.
• Initiated data analysis in Excel to evaluate client feedback and monitor service sales performance.
• Provided professional assistance and guidance to clients while addressing customer complaints.

• Delivered continuous high-quality support to MD. Mainly involved in travel arrangements and strategic management such as organizational restructure, scheduling mid-management team to visit reputable enterprises i.e. Haier Group for learning and training.
• Led Public Relations and Brand Development team. Reported to MD regarding the team's monthly budget and tasks plan; provided quarterly projects' reports and analysis for MD & senior management review as required.
• Oversaw all aspects of the organization’s PR activities including crafting and implementing communication strategies, managing media relations and maintaining a positive public perception while achieving organizational goals.
• Liaised with local government officials, overseas clients and business contacts to develop strong business relationships and networks.
• Assisted in organizing company events and conferences to enhance team building and collaboration.